HVAC Service Dispatcher

Job Description

Job Description

HVAC Service DispatcherRichard's Heating and Air Repair, Inc. is a locally owned, family-operated company that has served California's Tri-Valley area for more than 25 years. We provide residential and light commercial HVAC installation, maintenance, and repair services, always focusing on honest recommendations and dependable workmanship.We are looking for an experienced HVAC Service Dispatcher who can keep technicians organized, customers informed, and the daily schedule running smoothly. This is an important role for someone who enjoys solving problems, coordinating multiple priorities, and delivering excellent customer service.Compensation: $30.29-$35.00 per hourBenefitsMedical, dental, and vision insurance-100% employer-paid for the employee401(k) with company match of up to 4%Seven paid holidays each yearPaid sick leave earned at one hour for every 30 hours workedPaid time off that increases with tenure:One week during the first yearTwo weeks after one yearThree weeks after two yearsFour weeks after five yearsServiceTitan and other tools providedWhat You'll DoManage the daily service schedule and assign calls to technicians based on location, skill set, availability, and urgencyCommunicate appointment details, schedule changes, and arrival updates to customersMonitor technicians throughout the day and adjust the schedule when emergencies or delays ariseMaintain accurate records of service calls, technician assignments, and customer communicationsFollow up on parts, return visits, and outstanding scheduling needsWork closely with technicians and office team members to keep operations organizedProvide professional, friendly service during every customer interactionIdentify scheduling challenges and help develop practical solutionsFollow company procedures and maintain high standards for phone etiquette and customer careWhat We're Looking For2+ years customer service, admin or scheduling experienceStrong knowledge of HVAC service operations and scheduling preferredExcellent verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational skills and attention to detailCalm, professional approach when handling schedule changes or customer concernsExperience with ServiceTitan or similar field-service software is preferredDependable team player with a customer-focused mindset