Outbound Call Center Client Care Representative HVACPlumbing

Benefits:

Dental and Vision Insurance

100% PAID Health Insurance

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Join Our Growing San Diego Team Today!

Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.

JOB SUMMARY

Are you a master on the phone? We are looking for an Inside Sales Coordinator and Marketing Specialist for a local HVAC company to act as a communication point for emergency and non-emergency calls, use client databases for outbound phone, mail, text, and email campaigns, and ensure all customers are taken care of. This position requires a high volume of outbound calls each day.

Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator, have phone sales experience, and is able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Compensation:

Competitive compensation based on experience and performance

Overtime Pay

Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary

401K with Company Matching!

100% Paid Health Insurance

Compensation: $22 - $27 per hour plus Bonuses

Perks:

Growth & Advancement Opportunities

On-site Gym and Shower Access

Employee Discounts on services such as discounted Mortgage Rates

JOB DUTIES

Follow up on sales leads and lists, outstanding proposals and repair quotes

Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment

Sell, renew, and expand renewable service agreements, to both new and existing customers

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue

Makes every effort to compress call scheduling, effectively maximizing productivity and revenue

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment

Shares responsibility to ensure that all Technicians arrive at their designated appointments on time

Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

MINIMUM REQUIREMENTS

Outbound Lead Calling Experience Required

High school diploma or equivalent required

Must have good computer software skills

Fast typing with experience in data entry

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.