Repair Specialist

Job Description

Job Description

Join Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing
At HuFriedyGroup, we are committed to providing high-quality dental instruments to organizations and professionals worldwide. We value innovation, craftsmanship, and dedication to improving oral health outcomes globally. Our people are our strength, and we foster a collaborative environment where every team member can thrive. When you join HuFriedyGroup, you become part of a company that truly values YOU, and we are committed to investing in your future both professionally and personally. We offer competitive salaries, comprehensive healthcare benefits, tuition assistance, generous paid time off, holidays, a matching 401(k), and annual merit and incentive plans

Position Summary:

The Repair Specialist repairs conscious sedation equipment, provides coaching and on the job training to Assemblers, and ensures daily operations (Safety and Customer requirements) are performed effectively. This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes. Intermediate to Advanced level repairs and maintenance of flow meters and on the job coaching to upskill and inspect others work

Benefits:

Healthcare, Vision, Dental, Quarterly Bonuses, 401K Match, PTO, Company Holidays

Duties

• Partners with Manager, Engineering and Customer Care to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
• Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
• Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements. Including effective communication with onsite Customer contacts related to day to day operational activities. Escalates Customer issues timely and effectively.
• Delivers accurate timely administrative reporting and documentation and provides support to others in doing same.
• Strong planning and collaboration with assigned team, Assemblers and Manager Field Operations to ensure Customer coverage.
• Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates.
• Provides input on team and individual performance when requested, and maintains a positive, collaborative work environment to support Operations and Engineering.
• Demonstrates professional, effective verbal and written communication skills at all time
• Adheres to company, compliance policy and procedures. All other duties as assigned

Required Education/ Degree

At HuFriedyGroup, we understand that valuable skills and experience come from all walks of life. If you don’t have a college degree or high school diploma, don’t worry—it won’t disqualify you from being considered for this role. We value the unique perspectives and abilities you bring to the table.

Required Experience

• Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
• Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
• Demonstrated conflict management and problem-solving skills to proactively identify, diffuse, resolve or escalate Customer or employee issues.
• Will have frequent daily operational Customer interaction and is expected to effectively answer questions and communicate schedule, resolution, and next steps. Identifies and appropriately escalates Customer issues timely and effectively

Equal Employment Opportunity & Accessibility Statement
HuFriedyGroup is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodations to apply for a position, participate in the recruitment process, or perform essential job functions, please contact us at View phone number on ziprecruiter.com. We are committed to supporting you throughout your journey with HuFriedyGroup!