Field Service Supervisor

Purpose of the Field Service Supervisor role: Foster legendary customer loyalty across field service operations by delivering exceptional and profitable operational performance across field service maintenance. Position Summary The Penske Field Service Supervisor leads a maintenance team over a defined territory of field service operations. The role involves coordinating and confirming vehicle maintenance repairs, including preventive maintenance and mechanical and electrical repairs for tractors, trucks, and trailers. Strong communication, customer relationship management, and organizational skills are required to engage technicians and ensure legendary customer experience. The Field Service Supervisor plays an active role in hiring, training, and developing maintenance technicians to ensure a highly skilled and engaged workforce capable of meeting customer expectations. Preferred candidates will have 3+ years of fleet vehicle maintenance experience with direct oversight of technicians. Minimally qualified candidates will have at least 3 years of team management experience in an operationally driven environment with strong performance metrics. A mechanical background is required. Major Responsibilities Operational Leadership Manages and leads a group of technicians across multiple service zones. Leads hiring and onboarding of technicians and contributes to ongoing training and development planning across assigned territory. Provides timely feedback and coaching to improve technician effectiveness and reduce rework. Drives timely, quality field repairs through coordinated efforts with other Penske internal roles. Monitors and verifies the quality of technician work and documentation both in-person and virtually, using these touchpoints to assess service standards, ensure compliance with procedures, and support technician development through real‑time coaching and feedback. Controls repair, inventory, and labor costs through local and corporate Penske location collaboration. Analyzes performance trends and makes recommendations to improve technician productivity and service consistency across locations. Acts as an escalation point for field service operations, offering guidance and feedback aligned with field performance goals. Safety and Compliance Oversees the condition, compliance, and safe operation of Penske‑owned assets. Ensures oversight of Penske field service locations and units, assuring a clean and safe working environment. Conducts safety audits, field observations, and check‑ins with technicians across multiple sites to ensure compliance with DOT, OSHA, and Penske safety policies. Coaches technicians and peer supervisors on safe work practices and leads by example to build a strong safety culture in mobile operations. Customer Relationship Management Supports technicians in delivering professional, customer‑centric experience through leading quality maintenance practices. Participates in customer reviews and flags trends for account risk. Partners with local supervisors and account leaders to support customer experience. Identifies systemic issues across assigned operations and makes recommendations for staffing and resourcing to leadership. Other duties and tasks as required by supervisor Qualifications Ability and desire to work in a positive, fast‑paced and high‑energy environment. Willingness to engage in daily travel between assigned locations and work beside field service technicians on a daily and ongoing basis within a specific territory. Willingness and ability to have a flexible work schedule to meet the hour of operation needs. 3‑5 years fleet maintenance management experience preferred, or at least 3 years of team management in an environment with strong operational metrics. High School Diploma or equivalent required. Associate’s or Tech School degree preferred. Strong customer service and organizational skills required. Valid Driver’s License required. Proficiency with computers including Microsoft Office and web‑based applications preferred. Requires understanding and compliance with specific instructions, guidelines, rules, regulations, or other information established by Penske management. Must adhere to DOT, OSHA, and all Penske safety and maintenance policies, including proper tool and PPE use. Willingness to have regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to background investigation (including past employment, education, and criminal history) and drug screening. Position is regulated by the Department of Transportation; a constant state of alertness and safe conduct is required. Physical Requirements Must frequently move, stand, walk, climb, bend, and sit for extended periods. Must use hands daily to grasp, reach, touch, handle, and operate required tools or controls. Must be able to work safely at heights using ladders and elevated working platforms. Must be able to work in all weather conditions. Must be able to see and hear to safely navigate the work environment. Must be able to regularly lift and/or move up to 50 lbs (23 kg) and occasionally lift up to 100 lbs (45 kg). What we Offer You Penske values the well‑being of our employees and their families. We offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401(k) and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Penske is an Equal Opportunity Employer. Location 485 Kit Cowan Rd, Somerset, KY, US #J-18808-Ljbffr