Associate Patient Care Coordinator

Patient Care Coordinator - Wildwood

Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, checking-out patients, collecting patient payments, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

Education and Experience:

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities:

• Excellent customer service and communication skills.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Empathetic personality giving attention to patient's needs and concerns.
• Strong organization with attention to detail.
• Respectful treatment of patients and co-workers.

Responsibilities:

1. Patient Check-In

• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicate with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Scans patient's insurance card and photo identification.
• Ensures that proper authorization or referral is collected from the patient.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer.
• Places charts in bin for specific physician or technician.
• Marks arrival time of patients in office and makes sure that patients are seen on time.

2. Patient Check-Out

• Reviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician.
• Charges are posted to encounter.
• Payment is collected and posted for any copay, coinsurance, and patient balance due. Itemized bill is printed as receipt for patient.
• Schedules patient return appointments as indicated on encounter form.

3. End of Day Reporting/Balancing

• Runs EMR Manual Pending Charges report, accepting any pending charges for encounters, verifying there are no duplicate charges.
• Runs Missing Encounter report, tracking down any missing encounters and posts charges to those encounters.
• Runs PQRI Reporting Tool, if any discrepancies correcting with assistance from clinical technician/Clinic Coordinator.
• Runs Pt Minder report noting reasons no follow-up appointment made next to any patients listed on report
• Totals daily charges posted from encounter forms on adding machine. Runs Daily Charges report, verifying that the charges total matches report total.
• Totals monies collected by payment type on adding machine. Runs Daily Payments report, verifying that totals by payment type match total monies collected.
• Batches Daily Payments report with monies collected sending to billing office for reconciliation/deposit.
• Batches Missing Encounter, PQRI, and PT Minder reports turning in to Clinic Coordinator to for review.
• Performs other duties as required.
• Assists other front office personnel as needed.