Guest Service Lead

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In its reimagining, the 407 room downtown hotel recalls a grand European home. You are the go-to person when guests need assistance and team members need support. You lead by example, create memorable guest experiences, and help ensure the Front Office operates smoothly. Whether resolving a guest concern, welcoming a VIP, or supporting the team during a busy shift, you take pride in delivering exceptional service and creating a positive environment for both guests and team members. Requested Tasks Greet guests warmly and provide exceptional customer service Assist with guest inquiries, requests, and concerns Support Guest Service Agents and help answer operational questions Assist with arrivals, departures, and special guest requests Help resolve guest issues in a timely and professional manner Ensure front office standards are maintained at all times Requested Capabilities Guest-first mentality Positive and professional personality Strong communication and problem-solving skills Ability to lead by example and support team members Attention to detail Ability to remain calm and organized in a fast-paced environment As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. #J-18808-Ljbffr