Hotel Guest Services Assistant - Part Time

Guest Services Assistant

Want to help Guests check in to the Magic of Disney? Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland® Resort services & activities as well as for the surrounding Southern California areas as needed.

Responsibilities:

1. Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland® Resort and Hotels as needed
2. Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction
3. Assist Guests during check-in and check-out
4. Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
5. Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers
6. Must feel comfortable handling large amounts of money and possess a high level of integrity
7. Must stay calm in highly stressful situations and stay knowledgeable of emergency procedures
8. Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc)

Basic Qualifications:

• Ability to remain positive regardless of current task
• Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications
• Ability to multi-task in a fast-paced and sometimes stressful working environment
• Strong communication skills
• Motivated to complete repetitious tasks while maintaining quality
• Passion for serving others and proven problem-solving skills
• Receptive to special requests

Preferred Qualifications:

• Previous work experience in a Hotel/Front Desk environment
• Proficiency in OPERA hotel property management system
• Previous Leadership experience
• Bilingual preferred
• Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred

Additional Information:

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles. After clicking "Apply Now" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in California is $29.75 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be "a source of joy and inspiration to all the world." Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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