Legal Recoveries Coordinator

Job Description

Job Description

Why GLS?

Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People : Join a culture of over 1,000 employees who Care Deeply and Think Boldly , driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth : Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits : GLS offers the below great benefits for your amazing work!

o   Competitive base pay and performance bonuses, dependent on role

o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o   401K with employer match and 100% immediate vesting

o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o   Paid Volunteer Time Off (VTO) Annually

o   Tuition Reimbursement

o   Parental Leave

o   Business casual work environment

What does it mean to be a Legal Recoveries Coordinator II at GLS?

The Legal Recoveries Coordinator II is responsible for completing assigned administrative processes within the Recoveries Department to assist in maintaining, processing, and documenting accounts as a part of the legal recovery strategy. 

• Perform administrative functions such as validating customer data, updating accounts, and ensuring accurate documentation is provided to outside vendors  
• Maintain electronic records and files, review account media, and prepare files for placement 
• Support vendor document requests and prepare affidavits of account balances for legal strategy 
• Perform quality assurance functions to ensure compliance with internal standards as well as all applicable state and federal guidelines 
• Provide feedback and potential solutions to management about process efficiency and quality assurance 
• Assist managers in training and supporting new associates 
• Crosstrain and collaborate on departmental activities and responsibilities such as indexing documents, customer correspondence, and cross-departmental assignments 
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management  
• Manage inventory with law firms through email and phone by utilizing Power BI and Excel spreadsheets 
• Perform additional assignments and special projects as required by the needs of the company or as directed by management 

• High School diploma or equivalent required
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred 
• Proficiency in Excel 
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, and exercise sound judgment  
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities 
• Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business 
• Strong oral and written communication skills 
• Ability to work with a diverse customer and workforce population 
• Team player that can adapt in a fast-pace and changing environment  
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required and have a working knowledge of Excel 
• Commitment to exemplifying the organizational core values and key competencies  

• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment 
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

• This position is full-time
• Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate
• Evening and weekend work may be required as job duties demand

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit  for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) 

Employee Polygraph Protection Act (EPPA)