Service Supervisor

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Job Summary
The Service Supervisor is responsible for supporting front-end store operations and ensuring an exceptional customer experience. This position provides leadership to customer service, cashier, and front-end associates while helping maintain efficient store operations, service standards, cash-handling accuracy, and regulatory compliance. The Service Supervisor serves as a key resource for associates and customers while promoting a safe, welcoming, and customer-focused shopping environment.
Key Responsibilities Customer Service

• Deliver outstanding customer service and lead by example.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives designed to improve the overall customer experience.

Front-End Operations

• Assist in coordinating daily front-end activities, including checkout lanes, self-checkout, and customer service areas.
• Monitor customer traffic and deploy associates effectively to maintain service levels.
• Support efficient checkout operations and minimize customer wait times.
• Ensure front-end work areas remain clean, organized, and customer-ready.
• Assist with opening, closing, and operational procedures as assigned.

Cash Handling & Compliance

• Support accurate cash-handling and register accountability procedures.
• Assist with till counts, cash pickups, balancing, and audit processes.
• Ensure compliance with company cash-control policies and operational standards.
• Maintain awareness of loss prevention and fraud prevention practices.
• Support compliance with all company and regulatory requirements.

Leadership & Team Development

• Provide direction, coaching, and support to front-end associates.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork, accountability, and a positive work environment.
• Monitor associate performance and provide constructive feedback.
• Serve as a leader on duty when assigned and support store-wide operations.

Operational Excellence

• Monitor front-end productivity and service performance.
• Support implementation of store programs, promotions, and operational initiatives.
• Assist in maintaining accurate signage, pricing, and presentation standards.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Help identify opportunities to improve operational efficiency and customer service.

Safety & Compliance

• Support company safety programs and policies.
• Maintain a safe environment for customers and associates.
• Respond appropriately to customer and associate incidents.
• Ensure compliance with safety, security, and emergency procedures.
• Report operational or safety concerns to store leadership.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying up to 40 pounds.
• Ability to work effectively in a fast-paced retail environment.
• Ability to perform repetitive movements associated with front-end operations.

Preferred Skills

• Leadership and team development.
• Customer service excellence.
• Cash-handling accuracy and accountability.
• Conflict resolution and problem-solving.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Career Growth Opportunities
This position can provide a pathway to roles such as:

• Service Operations Assistant
• Service Operations Manager
• Assistant Store Director
• Store Director
• District-Level Operations Leadership

The Service Supervisor plays an important role in delivering exceptional customer service, supporting front-end operations, developing associates, maintaining compliance, and ensuring a positive shopping experience that contributes to overall store success.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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