Optician

At A Glance

The Meta Experience Optician plays a key role in building lasting client relationships, delivering luxury service, and ensuring the highest standards of optical quality. This role supports the Store Manager in driving sales performance, mentoring team members, and maintaining compliance with all optical standards.

Minimum Pay

USD $35.00/Hr.

Maximum Pay

USD $40.00/Hr.

Additional Compensation

Bonus potential

What We Offer

• Weekly pay schedule and early wage access – get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• Paid training
• 401(k) with employer matching
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

What You'll Do

• Deliver a consistently exceptional client experience that exceeds customer satisfaction ratings
• Cultivate long-term client relationships through personalized service and follow-up
• Guide clients in selecting frames and lenses tailored to their lifestyle, prescription, and style preferences
• Engage in the sale, the facilitation of sale, and dispensing of prescription and non-prescription eyewear
• Troubleshoot and answer questions for customers
• Adhere to applicable state laws and requirements
• Act as liaison with customers’ optometrists
• Perform precise measurements, fittings, and adjustments to ensure flawless eyewear accuracy
• Stay informed on the latest optical innovations, fashion trends, and product knowledge to drive engagement and sales
• Maintain visual presentation and operational excellence across the sales floor and stock areas
• Manage inventory with accuracy and accountability
• Train, coach, and mentor team members to elevate performance and service standards
• Provide expertise in prescription troubleshooting and lens technology recommendations
• Embody Meta Labs’ mission, values, and culture
• Celebrate wins, lead by example, and inspire others
• Strict adherence to all applicable privacy laws surrounding prescriptions and personally identifiable customer information

What You'll Bring

Experience and Education:  

• High School Diploma or equivalent
• Must have an active American Board of Opticianry (ABO) certification
• Ability to produce and display credentials in a conspicuous location on site
• 2+ years of sales experience in luxury retail or premium service environments

Skills and Attributes:  

• Strong knowledge of optical theory, practices, and latest technologies
• Proven ability to build and maintain a loyal client base
• Exceptional communication and interpersonal skills with a polished, professional presence
• Results-driven with strong problem-solving skills and resourcefulness
• Proficiency with digital tools and retail systems
• Flexibility to work evenings, weekends, and holidays

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Engage with customers while talking, standing, walking, and conducting demos of our client’s product, which includes repetitive use of hands, arms, legs, and grasping 
• Frequently lift and carry up to 25 pounds 
• Occasionally lift and carry up to 50 pounds 
• Continuous hand/eye coordination and fine manipulation 
• Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns