Home Care Administrative Assistant

Home Care Administrative Assistant — TouchmarkETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER No two days look the same in this role, and that's exactly the point. One minute you're cross-checking caregiver hours before payroll runs, the next you're stepping in as a caregiver yourself because a visit needs covering and a resident is counting on it. You're the person who keeps the wheels turning behind the scenes and the friendly face residents and families see when they walk through the door — someone who can juggle insurance paperwork, billing, and a ringing phone without missing a beat, and who genuinely enjoys the chaos of a fast-paced, people-first environment.Salary range: $23.50 - 27.50 per hour depending on experienceThis is a full-time, 40/hour week position, benefit eligibleWhat you'll do:Onboard and train new hiresKeep care notes and service plans accurate and up to dateCoordinate with our scheduler and Home Care Administrator on day-to-day operationsManage insurance communication and billing coordinationAssist with new resident inquiries from first conversation through to becoming a clientAssist with resident assessmentsField questions from resident families with patience and discretionStep in to cover caregiving duties when schedules need itServe as a first responder to emergencies and contribute to the on-call benchHandle general administrative support, scheduling review, and record keepingGeneral administrative duties, fielding phone calls, responding to team membersWhat you'll bring: a high school diploma (some college preferred), two years of home health or administrative office experience or equivalent, caregiving experience preferred, strong typing and Excel skills, and the discretion to handle sensitive information with care.Benefits:Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:Paid time off (including holidays)Health, dental, and vision insurance plans for employees and eligible dependentsEducation assistanceBonus and retirement plansHealth care, dependent care, and commuter Flexible Spending AccountsOn-Demand Pay allows you to access pay as you earn itEmployee Assistance ProgramSupplemental insurance optionsWe are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.