Technical Account Manager (On Site)

McLane Intelligent Solutions

Technical Account ManagerThe Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you'll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.Your ImpactStrategic Roadmap: Develop and maintain client business plans and technical roadmaps aligned with our core stack.Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.Business Development: Collaborate with the Sales Team to showcase our value and win new business.

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Vacancy posted 3 days ago

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