Technical Support Representative I

Technical Support AssociateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support.Essential FunctionsProvide support for technical and clinical inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basisFollow up to inquiries, and ensures satisfactory customer resolutionFollow departmental processes and proceduresAccurate entry of customer reported complaint details into claim tracking systemOccasional on-call phone support for evening and weekend emergenciesParticipate in internal process documentation creation and verificationPerforms departmental receiving/shipping as requiredAssist with creating 'Tech Tips' for new issues, escalation and resolution as requiredStays current with system information, changes and updatesResearch required information using available resourcesRequired/Preferred Education and Experience2-year degree/certificate in electronics/biomedical preferred orEquivalent experience requiredMinimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. requiredKnowledge, Skills and AbilitiesGood customer follow up skillsPractical experience with Microsoft Office productsDemonstrated self-starterCreative problem-solving skills, attention to detail and well organizedStrong interpersonal skills and the ability to work in a team environmentEffective oral and written communication that is appropriate for the situationProper phone etiquette and effective listening skillsTravel RequirementsOccasional travel to customer site, up to 10%ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.The hourly pay rate for this position is:$29.00 to $30.00Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.