Operations Manager

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:


Managerial

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Goodyear, North Cotton Lane

Division:Solutions
Job Posting Title: Operations Manager
Time Type: Full Time

POSITION SUMMARY

Under the direction of the General Manager, theOperationsManageris responsible forday-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management.Peoplemanagement responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

As part of the DSV team, associates are expected to meet companyobjectivesin the areas of performance, safety, and quality.Associates are expected tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable mannerin accordance withcompany policies, guidelines, and procedures.

• Manages operations to meet prescribed productivity and service goals.Complies withterms outlined inclient SLAs.

• Drivescompany Continuous Improvement effortsand provides ideas and suggestions for more efficient operations and on-going cost savings measures.

• Meets all client specified KPI's andcomplies withQuality system requirements.

• Manages the operations to achieve prescribed objectives.Applies sound communication and motivational techniques, create programs tosupervise fairly and equitably, counsel, and (where needed) discipline team members.

• Collaborates with Human Resources.Assistsin creating programs for hiring, training, and professional development.Participates in performance evaluationsystemfor recommending promotions, wage increases, and other HR activities.

• Delivers results byleveragingthe skills of the right people at the right time

• Effectively keeps senior management and client representatives informed of critical issues that affect the operations

• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.Assesses priorities based on time sensitivity and available resources.Assigns duties toappropriate warehousestaff.

• Reviewscurrent volume demandstoplan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

• Responsible for ensuring effective training is delivered to team members by qualified individualsand ensures adherence to SOPs (DSV and client).

• Ensures leadership team assessesprogressof traineestodetermine new hire performanceand DSV cultural fit.

• Maintainshighdegree of motivation in team members toretainfocusof providinghighestlevels of customer satisfaction.

• Provides ongoing growth and development opportunities for team members

• Supports adherence to Standard Operating Procedures (SOPs).

• Conductsroutinestaff meetings to review daily/weekly work activities.

Management Information Systems

• Ensuresall team members areproperly trainedand efficient in the required information systems (including WMS systems) to meet company and clientobjectivesandfacilitatethe efficient operation of the facility.

• Ensures that necessary computer software and hardware arepurchasedin accordance withCorporate IT policies and guidelines.

• Remains knowledgeableregardingchanges in hardware and software technology.

• Developsproficiencyin client systems.

Customer Management:

• Manageshigh levelcustomer service standards for all functions.

• Assures that client accounts receive the required level of operational and administrative support.

• Maintainsappropriate contactwith all functions and responds to requests whenrequired.

• Attends or leads meetings with key customers to discuss any customer issues.

• Coordinates management of supplier/customer visits to the site.

• Promotesa positive relationshipwith clients by providing excellent customer service.

Budgeting/Financials:

• Supports the development of an annual operating budget.

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.

• Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

• Manages existing programs formaintainingcompany standards of sanitation, maintenance, security, housekeeping,safety,and equipment including material handling equipment (MHE).

• Ensuresteam members areproperly trainedon any MHE.

• Keeps informed of relevantnew technologyandmakerecommendations as applicable.

Safety

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics byestablishinga proactive and participative safety culture within the operations.

• Audits warehouse for compliance with safety, security, and quality principles and rules.

• Ensures all federal,provincial,or other statutory requirements are adhered to within theparameters of Health and Safety.

OTHER DUTIES

• Work overtime as dictated by business whether mandatory or voluntary

• Performs other duties asassigned.

SUPERVISORY RESPONSIBILITIES

• Manages warehouse operations supervisors & support staff.

SKILLS & ABILITIES

Education& Experience

• Must have a high school diploma or general education degree (GED).

• Bachelor's degree is preferred

• 7 years' experience working ina logistics/distribution/relevant environment.

• 5 years' experience in a supervisory role

• Must be able to work in unregulated temperatures within the warehouse during the

warmer and colder months can range from mild to moderate

Computer Skills

• Proficient in Microsoft Office (Excel, Work, and Power Point)

• Demonstratedproficiencyin knowledge of applicable WMS systems

Language Skills

• English (reading, writing, verbal)

• Proficiencyin business communication at all levels

Other

• Strong attention to detail accuracy andaccomplishjob taskin a timely manner

• Good organizational and personnel skills

• Good communicationskills, written and oral

• Good leadership, supervision, and planning skills

• Able to work flexible schedules, including nights and weekends, as required by the operation

• Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.

• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds

• Reachaboveshoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employeerarely isexposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment isusually lowto moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $85,000.00 - $90,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Operations Manager

Goodyear

Nearest Major Market: Phoenix