Parts Specialist

Responsible for processing customer orders and responding to customer’s inquiries and questions regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention. This position is also responsible for vendor sales, inventory, purchasing, pricing and warranty administration. Salary range $18 to $22 per hour depending on experience. Flexible weekday schedule between 20 and 30 hours per week with the potential to become full time. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following . Other duties may be assigned. Customer Service: Responds to literature requests from customer. Possesses knowledge of the Trane and outside vendor product lines to be able to demonstrate and discuss with customers. Provides technical support to customers. Responds to customer’s inquiries, questions or complaints regarding products and services. Informs customers of standard procedures or resolution of problem. Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies. Conducts sales of HVAC parts, equipment and supplies over the phone, over the counter and internally. Prepare written documentation to customer for part identification, availability and pricing. Prepare returned material and process documentation for credit to customer. Prepare invoices on a daily basis for designated departments and outside customers. Process credit card, cash and check payments. Follow-up on billings without proper information to invoice. Review status of returned items, warranty items, open orders weekly. Deliveries: Delivery of parts and/or rental units to customer sites. Inventory Control: Evaluates stock and selects items for weekly orders. Evaluates and orders new product lines. Sets stock levels for all locations. Responsible for assisting all aspects of inventory control including replenishment, stocking, cycle counting and physical inventory. Responsible for returned inventory orders. Marketing: Create displays for demonstrations and new products in Showroom. Assists in developing and implementing marketing plan to increase parts sales. Office Duties: Filing Orders: Pull parts for Inside Counter Sales for outside and internal customers. Arrange shipping documents for packages for all departments. Receiving: Materials to be received into Seiberlich Trane HVAC Parts & Supplies system immediately upon arrival. Receive parts, supplies and equipment from freight carriers by accepting shipments (loading and unloading) and moving to proper storage location. Complete receiving paperwork and forward to proper filing location. Safety: Warehouse must be kept clean and up to Safety standards. Use and promote safe practices in the warehouse, store, office and when in the field. Notify Team Leader or Safety Director of any unsafe conditions Shipping: Pull, pack and arrange transportation of packages, either Motor Freight, UPS, etc. and document with appropriate paperwork. Warehouse: Shelves are to be kept organized and in alphabetical arrangement at all times. Warehouse and showroom are to be kept organized, neat and clean. Maintain equipment (Forklift, hydraulic lifts, etc.). Operate a hand-truck and practice safe material handling techniques. Maintain warehouse facilities by inspecting for security, signs of wear, scheduling and completing preventative maintenance work. Warranty - Responsible for warranty administration on all parts. SUPERVISORY RESPONSIBILITES - This job has no supervisory responsibilities QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and three to five years related experience and/or training. COMPUTER SKILLS: MS Office and the ability to understand inventory and accounting programs. Keyboard skills to allow for efficient data entry and electronic communications. LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of Team Leaders, clients, customers and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. TEAMWORK - Demonstrate and promote a spirit of cooperation and teamwork throughout the Company. Continually look for ways to improve our processes and ability to serve our customers effectively. Improve personal performance on a continual basis. Provide backup for other Parts team members. Ability to promote a positive team attitude. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to operate hand tools, computer keyboard and telephone. The associate frequently is required to operate a vehicle and forklift. The associate is frequently required to stand, walk, and reach with hands and arms. The associate is frequently required to bend, carry, and kneel. The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is performed in a warehouse environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate. OTHER REQUIREMENTS: Strong organizational skills Excellent oral and written communication skills Professional appearance Mobility within the office, store and warehouse Willing to travel as required Able to prove U.S. Employment eligibility Ability to pass drug screening Valid driver’s license Ability to assist with warehouse and office maintenance duties Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr