Field Operations Technician I - Product Engineering Support

Job Description

Job Description

Job Title                      : Field Operations Technician I - Product Engineering Support

Location                      : Waterloo, IA

Duration                      : 12+ Months Contract (possible extension upon performance and client needs)

·        Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability.

·        May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.

Duties :

·        Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.

·        Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.

·        May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.

·        Provide assistance in gathering identified parts needed for production intent updates.

·        May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout US/Canada - approx. 10-20%)

·        Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).

Education requirement

·        Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.

 

What type of technical experience

·        Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems

·        Must have the electrical diagnostic background

·        Knowledge of Battery Electric Vehicle Systems.

 

Software familiarity

·        Microsoft office and Teams

·        Will use propriety diagnostic tools/applications, so must be technically adept.

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b