Service Operations Coordinator

Service Operations CoordinatorThe Service Operations Coordinator supports the Service Department by managing daily scheduling, customer communication, documentation, parts coordination, and administrative processes. This role supports the Service Manager by ensuring service requests and work orders are organized, communicated, and tracked from initial request through completion.Key ResponsibilitiesCustomer Intake & CommunicationScheduling and DispatchEnsure Parts, Materials, and Job ReadinessDocumentation & ReportingWarranty & Billing SupportContinuous Improvement SupportCore CompetenciesStrong organizational and project coordination skillsExcellent communication and cross-functional collaborationStrong attention to detail and accuracyEffective problem-solving and critical thinkingAbility to prioritize multiple responsibilities in a fast-paced environmentStrong customer service orientationAbility to analyze information and prepare accurate reportsProficiency with scheduling, workflow, and operational softwareStrong follow-through and accountabilityAdaptability and sound decision-making in a changing environmentContinuous improvement mindset with a focus on operational efficiencyDemonstrates Morrison Millwork's core values of Excellence, Collaboration, Honorable, Compassion, and Accountability in daily decisions, interactions and execution of responsibilitiesQualificationsRequired: High School diploma or equivalent. 2+ years of experience in operations coordination, scheduling, customer service coordination, construction administration, or a related field. Strong organizational and time-management skills with the ability to manage multiple projects and changing priorities. Strong written and verbal communication skills. Proficiency with Microsoft Office Suite or similar business software. Experience coordinating schedules, work orders, materials, or field personnel. Ability to learn and effectively utilize Jobber, Smartsheet, BisTrack, and other operational systems. Strong attention to detail and accuracy in documentation and data entry. Ability to work effectively in a fast-paced construction or field-based environment.Preferred: Associate's or bachelor's degree in Business, Operations, Construction Management, or a related field. Experience in residential construction, building materials, windows and doors, or service operations. Experience with Smartsheet and/or BisTrack. Experience with warranty administration or manufacturer claim processesKPI's MeasurablesTimeliness of customer communications and schedulingAccuracy of documentation and reportingEfficiency in parts/materials coordinationContribution to continuous improvement initiativesWork Environment & Physical RequirementsPrimarily office-based with regular interaction with field technicians, vendors, and customers. May occasionally visit jobsites, warehouses, or other operational locations. Ability to occasionally lift, carry, or move materials weighing up to 25 pounds.