Patient Services Specialist

Patient Services Specialist Schedule is Monday‑Friday, working as early as 6:45 a.m. and as late as 7 p.m. Weekend schedule is 8:45 a.m.–5:15 p.m. This is a temporary position. The Care Access Liaisons provide patient‑centered, coordinated access to the complex network of facilities, institutes, and clinics. They foster and nurture relationships with existing patients and those seeking treatment. They provide “find a physician” navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high‑touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in a culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters because we know that to inspire and retain the best people, we must empower them. Required Qualifications 2 years customer service experience, preferably in a healthcare environment. 2 years experience interacting with and engaging customers virtually over the phone. Preferred Qualifications 1 year technical support experience. Pay Range Montana (except Great Falls): $18.53‑$24.35 Montana (Great Falls): $17.56‑$23.07 Oregon (non‑Portland Service Area): $21.46‑$28.19 Oregon (Portland Service Area): $23.02‑$30.24 Texas: $17.56‑$23.07 Washington – Western: $24.00‑$31.52 Washington – Southwest (Olympia, Centralia): $23.02‑$30.24 Washington – Clark County: $23.02‑$30.24 Washington – Eastern: $20.49‑$26.91 Washington – Southeast: $21.46‑$28.19 These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits Our best‑in‑class benefits include a comprehensive package: 401(k) retirement savings plan with employer matching, health care (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacations, holidays, health‑issue leave, voluntary benefits, wellbeing resources and more. About Providence At Providence, our strength lies in our promise of “Know me, care for me, ease my way.” We foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. We serve more than 120,000 caregivers across 50 hospitals, 1,000+ clinics and a full range of health and social services in Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. Equal Opportunity Statement Providence is a proud equal‑opportunity employer. We are committed to keeping our workforce free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity, marital status, genetic information, or any other protected class. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr Providence Health & Services