Retail Service Specialist

Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations, and will also manage shift duties in their absence. Bilingual candidates are encouraged to apply. Compensation Pay Range: $15.00 - $18.50 per hour. Additional compensation may include annual or quarterly performance bonuses and premiums based on schedule, facility, season or specific work performed. Premiums may be paid per hour if criteria are met. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including team member execution of customer service programs. Ensure telephone is answered per company policy. Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders in a timely manner. Handle special orders and outside purchases efficiently according to procedure. Process retail customer returns and exchanges accurately and stage returned merchandise. Invoice all merchandise, including core charges and warranties, before products leave the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks. Ensure team members follow posted work schedule, obtain approval for deviations, and clock in/out per policy. Perform all store opening/closing duties, including day‑end procedures, money handling, bank deposits, security alarms, and vehicle security. Complete all other duties as assigned. Requirements Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & paid time off. Stock Purchase Plan & 401(k) with employer contributions starting day one. Medical, dental & vision insurance with optional FSA. Team member health/wellbeing programs. Tuition assistance. Opportunities for career growth. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation, please email View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr