Tech Support Specialist

Overview/ Job Responsibilities Entarian is seeking a Tech Support Specialist to support services for Vessel Monitoring System (VMS) vTrack software end users on behalf of NOAA's Office of the Chief Information Officer (OCIO). Duties include: Assist with providing VMS vTrack customer support to all divisional VMS users, anglers, USCG, science center employees, and state enforcement officers Manage VMS vTrack account requests and non-disclosure agreements and create accounts in accordance with legal and security confidentiality requirements Complete VMS tickets/work orders assigned Maintain knowledge of each VMS program vendor’s type-approved units, their specific data flows and satellite coverage, status of type approvals, status of VMS-required fisheries; apply the knowledge to the reimbursement and vTrack registration processes, and communications with industry and the public Support other tasks as assigned The hourly rate for this position is approximately $25 - 28/hr. Must be located within a one hour radius of Silver Spring, MD to provide onsite troubleshooting support when needed. Minimum Qualifications BS in Information Technology, related discipline, or equivalent. At least 1 year of relevant experience Experience with ServiceNow ITSM, specifically management of knowledge articles ServiceNow Knowledge Base Excellent communication skills, both written and spoken Excellent organizational skills Must be able to handle a high stress environment Ability to develop and maintain effective working relationships with team members Ability to cooperate with a variety of people (team members and government clients) to achieve results Experience with JIRA ticketing system desired Must be a US Citizen or Lawful Permanent Resident and able to pass a background investigation to obtain a security badge to enter the applicable government facility. About Us Benefits All full-time employees are eligible to participate in our flexible benefits package, which includes: Medical, Rx, Dental, and Vision Insurance 401(k) retirement plan with company-matching 11 Paid Federal Government Holidays Paid Time Off (PTO) Basic Life & Supplemental Life Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Employee assistance program (EAP) Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Professional Membership Reimbursement Employee Referral Program Competitive compensation plan Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it. Entarian is anEqual Opportunity and Aff... #J-18808-Ljbffr