Help Desk Lead: IAM, SSO & ITSM Champion

Prescient Edge is looking for a Help Desk Lead to manage global authentication support operations for a Federal Government client in New York. This role entails providing technical support for various authentication protocols and ensuring compliance with Service Level Agreements (SLAs). Candidates should have a Bachelor's degree in Information Technology or a related field, or five years of equivalent experience, along with proficiency in ITIL principles and ticketing systems like ServiceNow or JIRA. A positive work environment and comprehensive benefits package is offered. #J-18808-Ljbffr