Residential Customer Experience Specialist (Bilingual and Non-bilingual Positions Available)

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because, as local members of each community, we live, work, play, and volunteer right here with you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Responsibilities Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered. Complete change of service requests (open service orders and make changes to accounts). Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets and resolve service issues. Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. Provide an excellent customer experience. Education High school diploma or equivalent. Experience 1+ year(s) of previous customer service experience, preferably over the phone. Skills / Knowledge / Abilities Well‑spoken communicator, who can confidently give solutions by phone, email or live chat. Problem solver who can see through the eyes of another and help them feel assured they are in good hands. Ability to learn and grasp new concepts and work through problems in a logical manner. General troubleshooting ability preferred. Self‑directed, multitask, and able to handle confidential information. Requirements Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00am to 5:00pm CT, starting from the specified date. The role will be 100% in office for both training and post‑training schedule. While the customer service line operates seven days a week, you will receive a designated schedule within our service line hours and may be required to participate in on‑call rotations on Saturdays. Benefits Free internet and discounts on other ALLO services. 401(k) retirement plan matched up to 5%. Medical, vision, and dental coverage with low employee costs. Earned Time Off (ETO) program. Quarterly wellness challenges with cash incentives. Tuition assistance for continuing education. Drug‑free and tobacco‑free workplace. Equal Opportunity Employer ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Qualified individuals with disabilities who require reasonable accommodations may contact Recruiting at View email address on click.appcast.io. #J-18808-Ljbffr ALLO Communications LLC