Clinical Assistant/ Integrated Care Coordinator

Clinical Assistant/ Integrated Care Coordinator

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.

Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position Title: Clinical Assistant/ Integrated Care Coordinator

Position summary: The ICC Clinical Assistant Coordinator supports daily clinical and operational workflows across multiple specialty service lines and ICC programs by assisting providers with in-house testing, specialty procedures, and day-to-day patient care support. This position ensures patients receive compassionate, timely, and well-organized care by focusing on direct clinical assistance, procedural support, patient flow, and basic coordination needs of complex chronic care management cases.

Responsibilities

• Perform patient intake and triage, including confirming identity, obtaining vitals, and updating history, medications, and allergies in the EHR.
• Greet and escort patients to triage/exam rooms in a timely manner.
• Assist providers with in-house procedures and specialty testing (e.g., EKGs, PFTs, gynecologic exams) and prepare patients and rooms for visits.
• Maintain clean, organized, and fully stocked exam and procedure areas; sterilize instruments and follow infection control protocols.
• Draw, label, log, reconcile, and send labs; complete accurate, timely clinical documentation and coordination logs.
• Monitor patient flow and wait times, communicate delays, and support same-day schedule optimization, including confirmations, no-show outreach, and filling gaps.
• Schedule follow-up appointments, assist with basic transportation needs, and educate patients on available resources as directed.
• Serve as a routine point of contact for patients and families and respond to assigned messages and tasks from providers and leadership.
• Support front desk functions during high-volume periods (check-in, check-out, follow-up booking).
• Escalate complex medical, behavioral, or social needs to appropriate care management or clinical leadership.
• Complete opening and closing duties (room readiness, temperature logs, cleaning, restocking, equipment shutdown, PHI security) and report low stock or site issues promptly.
• Develop, update, and maintain individualized care plans in collaboration with patients, providers, caregivers, and the care team.
• Support patients after emergency room visits, hospital admissions, inpatient discharges, or other transitions of care.
• Connect patients to community resources that support health, safety, housing, food access, transportation, benefits, and overall well-being.

Qualifications

Required Qualifications:

• Certification as a Medical Assistant (CMA or RMA) preferred.
• Associates Degree
• Strong understanding of infection control and clinical protocols.
• Experience supporting clinical workflows, patient triage, and in-office procedures in a medical office or ambulatory setting preferred.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively across clinical and administrative teams.

Required Skills:

• Competency in conducting triage, assisting with medical procedures, and performing sterilization and autoclaving.
• Excellent communication skills to interact effectively with patients and healthcare providers.
• Strong organizational abilities to manage documentation, and logbook updates.
• Attention to detail is crucial for accurate documentation and maintaining a sterile environment.
• Ability to work collaboratively with healthcare professionals in a dynamic medical office setting.
• Flexibility to handle diverse responsibilities and adapt to changing priorities.
• Ability to identify and escalate complex care management needs appropriately.

Physical Requirements:

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Requires frequent bending, reaching, standing, walking, squatting, and sitting, pushing, and pulling exerted regularly throughout a regular work shift.
• Prolonged periods of sitting at a desk and working on a computer.

Key Competencies

Customer / Patient Service:

Acknowledges patients/customers promptly in a warm, courteous manner; proactively offers to help and responds to requests for help; receives and answers patients/customers in a calm, reassuring manner; focuses attention on patients vs. personal business; answers phones, returns calls, and responds to in-person questions promptly; provides accurate information while demonstrating empathy; takes appropriate actions to ensure focus is quality patient care; treats patients, co-workers, physicians, practitioners, and colleagues as "customers", courteous at all times; adheres to all WMG customer service standards.

HIPAA (Health Insurance Portability and Accountability), Confidentiality, and Infection Control Compliance:

Follows office procedures with regard to HIPAA documents and adheres to HIPAA privacy mandates; adheres to confidentiality policy; demonstrates infection control compliance relevant to job responsibilities: e.g., standard precautions.

Problem Solving and Judgment:

Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can dig deep to identify the real?issues; solves?problems and/or seeks appropriate guidance to solve problems; able to work independently and make appropriate decisions in absence of "supervisor."

Communication:

Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; speaks respectfully to all; keeps others informed of relevant issues; shares information; Uses active listening skills; uses facial expressions, body language and tones of voice that convey positive messages; maintains calm in conflict situations, handling situations and people with tact and professionalism; writes accurate, understandable messages.

Dependability:

Reliable when it comes to attendance and punctuality; if going to be late or absent, calls supervisor in advance; respects how others on team will be impacted by lateness or absenteeism or schedule changes; present and accessible during scheduled hours.

Teamwork:

Pitches in when help is needed and?help?other team members; builds and maintains constructive relationships; engages in behaviors that support working together as a team; able to see things from another's perspective; demonstrates work flexibility for good of WMG/team regarding locations, functions, and hours; demonstrates an awareness and sensitivity to cultural diversity.

Professional Appearance:

Takes pride in professional demeanor and appearance; wears appropriate attire/uniform and name tags; takes pride in appearance and cleanliness of work area; keeps work area organized with necessary clinical and non-clinical materials.

Willingness to Learn/Continuous Learning:

Demonstrates ability to learn new things in stated timeframe; demonstrates willingness and ability to adapt to new processes, policies, and technology changes; keeps up to date with all required education, certification, licenses; assesses and identifies own learning needs.

Patient/Other Contacts:

Regular patient contacts. Regular contact with families of patients, employees, and the public.

Working Conditions:

Intermittent exposure to one or more mildly unpleasant physical conditions.

Environmental Hazards:

Intermittent exposure to situations that could cause moderate to serious illness or injury.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.