Exceptions Processing Researcher II

Exceptions Processing Researcher II

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GENERAL FUNCTION: Under minimal supervision, completes research and adjustments and special loans processing for mortgage, consumer and lease. Provides quality customer service to external as well as internal customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Fair Credit Reporting Soldiers and Sailors Civil Relief Act, Fee Waivers, HELOCBlocks, Fraud, Buy-downs, etc.
• Prepares legal documents related to modifications, ARM loans, Principal Reduction modifications, subordinations, etc and make monetary transactions to update new loan parameters to system.
• Update default modifications to system per default guidelines.
• Prepares outgoing disputes to other financial institutions.
• Compiles and/or balances data for reports, general ledger accounts, and entries for processing.
• Performs quality control assessments for offshore staff and makes appropriate procedure recommendations, updates and completes applicable training.
• Processes Unintentional Balloon Loans, notify customer according to investor requirements and process accordingly, refer to default as needed.
• Maintain and update ARM indices as reported by the Fed.
• Deposit loss draft funds, monitor for repairs and disburse funds as needed and in accordance with investor requirements.
• Work with construction HUBs and affiliates on completion escrow accounts, ensure property is completed and funds are disbursed in accordance with investor requirements.
• Complete ARM and Principal Reduction loan modifications on current loans and process to system. Process all mortgage and consumer default loan modifications to appropriate system.
• Monitor accounts that qualify under the Soldiers and Sailors Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements.
• Perform manual rate changes for ARMs that have annual or semi-annual rate change cycles and other ARM loans with freeze codes.
• Monitor AllRegs for changes in regulations that may affect Loan Servicing.
• Work special projects as assigned by Manager.
• Writes monthly score cards for teams for purpose of monthly progress.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

• Associates Degree or equivalent work experience.
• Minimum 5 years advanced level mortgage banking experience in servicing or operations.
• Knowledge of the fundamental concepts related to mortgage, consumer, auto and lease.
• Knowledge of the Banks, Investors, Government and Underwriting Program requirements.
• Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans.
• Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs).
• Excellent Customer Service Skills.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Ability to work efficiently with a low margin of error.
• Ability to work independently and meet deadlines.

LOCATION -- Cincinnati, Ohio 45227