Bakery Team Lead

JOIN THE ‘HYGGE’ AT OLE & STEEN AS A BAKERY MANAGER

Danish ‘hygge’ (hoo-gah) is all about creating a sense of well-being and coziness—and that’s exactly what we strive to bring into everything we do. Of course, we can’t do that without amazing, dedicated teams. So, if you’re ready to lead by example, foster a positive work environment, and become an expert in Danish pastries, bread, and culture, then we want you on our team. But be warned, our pastries are so good you might get hooked!

POSITION OVERVIEW:

We are seeking a dynamic and experienced Bakery Manager to join our growing team at Ole & Steen. This role is perfect for someone with a passion for Danish baking and a strong ability to manage both themselves and a team. As the Bakery Manager, you will oversee the production of artisan Danish breads, pastries, and rolls while managing a team of bakers. Your leadership and attention to detail will be essential in maintaining the high quality of our products and delivering exceptional customer satisfaction.

The ideal candidate must be able to balance hands-on baking responsibilities with team leadership, ensuring smooth daily operations and a cohesive, high-performing team. You will be instrumental in continuing to expand our clientele and delivering on our brand promise of ‘Hygge’ through both your work and leadership.

RESPONSIBILITIES:

• Lead a Team: Supervise, motivate, and train a team of bakers, ensuring everyone works efficiently and to the highest standards of quality. Provide support, guidance, and feedback to foster growth and a positive team culture.

• Baking Operations: Prepare a variety of Danish breads, rolls, pastries, and laminated doughs according to traditional recipes. Ensure all products meet our high standards in taste and presentation.

• Quality Control: Maintain the consistency and quality of baked goods, adjusting oven temperatures and baking times as needed. Regularly check ingredients and finished products for compliance with our high-quality standards.

• Inventory & Ordering: Monitor ingredient inventory and place orders to ensure production needs are met. Ensure all ingredients are stored properly and accounted for to avoid waste.

• Health & Safety: Ensure all health and safety standards are adhered to, including food safety regulations, workplace cleanliness, and the proper maintenance of baking equipment.

• Customer Satisfaction: Provide leadership in delivering an exceptional customer experience. Work to ensure customer satisfaction through timely and accurate product preparation and maintaining a clean, welcoming bakery environment.

• Team Development: Promote continuous learning and skill development within your team. Foster a collaborative atmosphere that encourages creativity, passion, and improvement.

QUALIFICATIONS & REQUIREMENTS:

• Proven experience in a baking environment with at least 2-3 years of hands-on baking experience, including working with Danish or Scandinavian baked goods.

• Leadership or supervisory experience, with the ability to manage a team and take ownership of the team’s performance.

• Experience with baking techniques such as mixing, proofing, bench work, and laminated dough production.

• Strong understanding of food safety and health regulations.

• Ability to work overnight, weekends, and some holidays, as required.

• Strong time management and organizational skills, with the ability to oversee multiple tasks and prioritize effectively.

• Excellent communication and interpersonal skills, with a focus on team collaboration and customer service.

OPPORTUNITIES:

At Ole & Steen, you’ll find opportunities to grow both personally and professionally. We offer career development programs and encourage team members to explore different paths within the organization. As we continue to expand, you’ll play a key role in shaping the culture and operational success of our stores.

We are a rapidly growing business with exciting career opportunities at all levels. With dedication, passion, and hard work, you’ll have the chance to rise within the company, reaching your professional goals while helping us achieve ours.

BENEFITS:

• Competitive salary range of $22.00 - $24.00 per hour, depending on experience.

• 401(K) matching program.

• 50% discount at any Ole & Steen location (US, UK, and DK).

• Free meal while working.

• Uniforms provided.

• Learn new skills and grow with us.

• Generous paid vacation and sick time to promote work-life balance.

• Accrue 40 hours of paid holiday in your first year, and 80 hours in your second year.

• Commuter benefits.

• Healthcare program available (75% covered by the company).

“Working at Ole & Steen is so much more than a job, we become friends and care for one another. People here are like my second family!” – Kirstine Grøn, Learning and Development Manager

ABOUT OLE & STEEN

Founded in 1991, Ole & Steen is a pioneer in bringing artisanal Danish baking to the world. With more than 30 years of experience, we continue to expand, opening locations across NYC and beyond. We believe in creating exceptional, hand-crafted products with love and attention to detail, and we want you to be part of our journey to becoming the world’s most loved bakery.

If you're passionate about leading a team and working with exceptional baked goods, come join us on our mission to spread joy and ‘Hygge’ one pastry at a time!

This position focuses on leading a team while still being involved in day-to-day production and ensuring quality and consistency, balancing both managerial and practical responsibilities.