Collections Specialist

Responsibilities Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner Contact clients regarding past‑due balances and work to resolve payment issues professionally and effectively Partner with internal team members and partners to review account status and support collection efforts Research and reconcile account discrepancies, billing questions, and payment issues Maintain accurate records of collection activity, client communications, and account status updates Monitor aging reports and identify accounts requiring follow‑up or escalation Prepare routine collections reports and provide account updates as needed Follow established collections procedures and recommend process improvements when appropriate Escalate sensitive or complex collection matters to management when necessary Requirements Minimum of 5 years of experience in a law firm environment Strong knowledge of collections processes, account follow‑up, and payment resolution practices Ability to communicate clearly and professionally with clients, attorneys, and internal staff Strong attention to detail and ability to maintain accurate account documentation Ability to prioritize a high‑volume workload and manage deadlines effectively Sound judgment in handling sensitive client and financial information Problem‑solving skills Proficiency in reviewing aging reports and tracking collection activity Ability to work independently while following established procedures Bachelor’s degree required #J-18808-Ljbffr