Production Support Assistant

Production Support
Radwell International LLC | Production Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 10:00am to 7:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Production Support position is responsible for reviewing, coordinating, and expediting repair parts within the standard production flow. This role ensures quality, on‑time delivery, and constant customer awareness throughout the repair process by communicating revised delivery expectations through phone, email, and fax as required.

Key Responsibilities
• Expedite and communicate when expected delivery dates are missed for the following production statuses:
• Awaiting Assignment / Dispatched to Technician / Being Repaired
• Awaiting Parts / Parts Research / Parts Ordered
• QA Further Evaluation / BER Evaluation
• Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations
• Ensure customers are provided with all available options through purchasing, sales, and engineering as required
• Manage follow‑up processes to confirm customer satisfaction after corrective action
• Assist with data research and fact‑finding to support technician monthly performance reviews and metric tracking
• Support Repair Production Team Leaders and Technicians with inventory management related to production processes
• Perform other duties, tasks, or work as assigned

Qualifications
• Strong organizational and time‑management skills
• Ability to work collaboratively in a fast‑paced team environment
• General working knowledge of Microsoft Word, Excel, and Outlook
• Strong focus on department growth and process improvement

Knowledge & Skills Required
• Excellent communication skills
• Strong computer proficiency
• Ability to multi‑task
• Ability to work at a fast pace
• Attention to detail
• Strong problem‑solving abilities

Education & Experience
• High School Diploma or equivalent required
• One to three years of related experience and/or training
• Technical or industrial product knowledge a plus

Physical Demands
• Occasional sitting, reaching or working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent lifting of up to 25 pounds

Compensation & Commission
The recruiting base pay scale for this full-time position is $18–$20 per hour .
Within the base pay range, individual pay is determined by job‑related skills, experience, and relevant education or training.

Eligible for commission based on established Production Support performance metrics after successful completion of the introductory period.

Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer

Required Skills

Required Experience