Flagship | Gallery Leader

GALLERY LEADER

Full-Time Salary

The Gallery Leader is responsible for overall profitability, people development, customer experience & maintaining operational standards. The Gallery Leader sets the tone at the top & exemplifies servant leadership - putting team before self. The ideal candidate is energetic, dependable, self-driven, & highly motivated.

REQUIRED

• 5+ years previous experience in a leadership role, specifically in the luxury retail, home furnishings, or interior design industries preferred
• Weekends & holidays required
• Strong understanding of KPI’s that drive demand
• Demonstrated ability to drive results in a leadership role
• Demonstrated ability to develop staff & team atmosphere

SKILLS

• Positive & professional attitude
• People & relationship driven
• Strong business acumen & a passion for sales
• Ability to juggle competing priorities in a fast-paced environment
• Excellent leadership skills - strong understanding of difference between a Manager & a Leader
• Strategic & mental agility, remaining fluid & flexible in a fast paced atmosphere
• Highly-organized
• Collaborative
• Results-oriented & closer mentality
• Excellent understanding of high-level customer service
• Excellent verbal & written communication skills
• Proficiency with computers - Google Sheets, IOS devices, & Google Applications

DUTIES

• Use “Customers First” as your guide for all business decisions
• Recruit, interview, hire, coach, develop & retain top talent for your store
• Direct supervision to sales staff including training, maintaining quotas, KPI’s and developing goals
• Develop team through side by side, in the moment coaching
• Represent the brand through high-level communication, personal appearance & professionalism
• Maintain a strong interest & knowledge of design industry trends
• Work in partnership with Corporate Partners on community outreach and events to grow brand recognition.
• Maintains strong presence on the sales floor, ensuring high level customer service is delivered to every customer
• Resolve customer service issues in a timely & cost effective manner, while maintaining professionalism, integrity & respect
• Create strategic schedules for the team in a timely manner
• Ensure consistent & proper flow of all customer orders, while properly safeguarding & record-keeping over the company's inventory & asset investment
• Ensure cash counts & deposits are accurately recorded & reconciled daily at open & close
• Stay current on analyzing reports & reconciling issues found when reviewing data
• Daily, weekly, monthly review of invoices and invoice reports to ensure invoices are reconciled to operational standards.
• Maintain visual & quality standards set forth by Corporate Partners
• Ability to stand and maneuver on concrete sales floor for long durations (rest periods provided)
• Participates in cycle counts & physical inventories
• Other duties as assigned

*The physical & mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person