Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Clerk, you will assist Guest Service Agents in checking in and checking out guests, ensuring outstanding service and financial profitability. Specifically, you will perform the following tasks to the highest standards: Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Respond to guest inquiries in a timely, friendly and efficient manner. Provide driving and/or walking directions to guests to local destinations. Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events and local community events and attractions. Assist fellow team members and other departments wherever necessary to maintain positive working relationships. Provide or obtain accurate information. Values Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. Key Attributes Quality Productivity Dependability Customer Focus Adaptability Preferred Experience and Qualifications Prior Hilton/OnQ experience Night Audit experience Hospitality Degree, any focus Required Experience Minimum of 6 months experience in hotel front desk role or hospitality degree Minimum 6 months in the hotel industry (food and beverage, customer service, hotel, or service industry related positions) Required Qualifications Must have a flexible schedule, including mornings, evenings, weekends and holidays Work Locations Embassy Suites Tampa Downtown Convention Center Schedule Full-time Brand Embassy Suites by Hilton Job Guest Services, Operations, and Front Office #J-18808-Ljbffr Embassy Suites by Hilton Tampa Downtown Convention Center