E-commerce Multi-Channel Operations Manager

Fast-growing multi-channel e-commerce business seeking a highly organized, technical, and detail-oriented E-commerce Operations Manager. In this role, you will be the anchor of our digital backend, responsible for configuring, optimizing, and scaling our multi-channel architecture via Rithum (formerly ChannelAdvisor). You will oversee our core inventory pipeline, manage our direct-to-consumer website via Shopify, and ensure our product data flows flawlessly to major marketplaces such as Amazon, Walmart, Target Plus, Poshmark, Shein, and TikTok. Deep, hands-on experience with ChannelAdvisor/Rithum and Amazon Seller Central is strictly required.

Key Responsibilities

Rithum (ChannelAdvisor) Configuration & Backend Management

• Act as the primary administrator for Rithum, handling complex backend setups, custom business rules, lookups, and mapping expressions.

• Configure and maintain marketplace integrations to ensure seamless data flows between Rithum and all connected channels.

• Independently diagnose and resolve platform-specific feed errors (e.g., Amazon Error 8541/5000 match conflicts, Walmart ingest errors) using processing reports and advanced Rithum mapping modifications.

Listing Optimization & Digital Asset Management

• Build, launch, and optimize multi-channel product listings from the ground up.

• Manage and enrich product listings by updating metadata, SEO keywords, backend search terms, attributes, and high-quality images.

• Ensure absolute consistency in brand voice, product accuracy, and cross-channel pricing rules to prevent accidental buy-box suppression or margin loss.

Inventory Reconciliation, API Logistics, & Account Health

• Own the inventory sync process, verifying that physical warehouse stock matches exactly what Rithum reports and what marketplaces display.

• Monitor how e-commerce APIs, FTP feeds, and warehouse management data talk to Rithum to prevent lagging sync times and ghost inventory.

• Continuously monitor account health metrics across all platforms (Amazon Performance Metrics, Walmart Scorecards, Target Plus SLAs) and proactively resolve listing suppressions or policy violations.

Website Management

• Oversee the day-to-day operations, catalog accuracy, theme updates, and backend functionality of our direct-to-consumer e-commerce website [Specify platform if known, e.g., Shopify, WooCommerce, BigCommerce].

Qualifications & Requirements

• 5+ years of dedicated e-commerce operations, catalog management, or multi-channel retail experience.

• Expert-level, hands-on proficiency with Rithum / ChannelAdvisor is mandatory. You must thoroughly understand data mapping, custom attributes, and feed scheduling.

• strong knowledge of backend Shopify set up and configuration

• Deep knowledge of Amazon Seller Central (including flat-file uploads, catalog creation, and error resolution) is required. Direct experience with Walmart Seller Center, Target Plus, TikTok Shop, or Shein is highly preferred.

• Advanced proficiency in Microsoft Excel (VLOOKUPs, XLOOKUPs, pivot tables, data cleaning) for handling large datasets and catalog imports/exports.

• Strong understanding of e-commerce SEO, metadata structures, and digital image optimization standards.