Software Delivery Manager

Direct message the job poster from DXC Technology DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how. Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals. Responsibilities: Responsible with Market partners for account planning leveraging Industry SMEs Responsible for the generation and management of the sub-$5M pipeline Responsible for contract renewal readiness & securing renewals Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities Responsible for horizon scanning and x-sell of CES offerings Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams Responsible for acting as the Voice of the Client within CES Responsible for understanding the relationship between the Client's externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs) Responsible for expanding and maintaining relationships with key client stakeholders Responsible for maintaining their Industry expertise, understanding the market trends, and their client's competitors' activities Responsible for approving sub-$5M deals Responsible with Market partners for accurate forecasting of revenue and margin Accountable for ensuring all contractual delivery obligations are met Responsible for leading a virtual team of consisting of all CES personnel working on their account Accountable for client satisfaction with delivered work Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation Accountable for ensuring delivery of fixed price projects to time, scope, and budget Responsible for driving speed of resourcing Mandatory Skills Description: 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role. Proficiencies in strategic planning, client relationship management, and team leadership Experience is interaction with C-level executives. Senior Director and Directions. Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management Continuous learner that stays abreast with industry knowledge and technology Ability to operate independently while aligning with broader company objectives. Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting, Technology, Information and Media, and Telecommunications Referrals increase your chances of interviewing at DXC Technology by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Delivery Manager jobs in Cleveland, OH . Cleveland, OH $85,000.00-$95,000.00 22 hours ago Manager of Member Service and Engagement Cleveland, OH $110,000.00-$120,000.00 1 week ago Parts Manager – Service Manager – Service Advisor Distribution Center Manager (Overnight/Early Morning) Senior Client Service Manager, Relationship Management - Retirement Plan Services Senior Operations Manager / Value Stream Leader Area Manager 2025 – OH, (Recent and Upcoming Graduates) Euclid, OH $61,100.00-$73,300.00 1 week ago Value Delivery Manager, IT Results Delivery Office Cleveland, OH $55,000.00-$60,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr DXC Technology