Parts/Service Coordinator

Stotz Equipment Parts/Service Coordinator

Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries. Family-owned since 1947, we're built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other.

Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land.

What You'll Be Doing

Join our team as a Parts/Service Coordinator, where you'll play a key role in keeping our service operations running smoothly. In this position, you'll support service technicians by coordinating parts and accessories for John Deere and other equipment, ensuring efficiency and minimizing downtime. If you enjoy working in a fast-paced, team-driven environment and take pride in delivering excellent service, this is a great opportunity to make an impact.

Responsibilities

• Serve as the primary point of contact for service technicians requiring parts and accessories for John Deere and other equipment
• Coordinate and source parts efficiently to support timely service repairs and minimize equipment downtime
• Assist technicians both in person and over the phone with parts identification, availability, and ordering
• Maintain clear communication between the parts and service departments to ensure alignment on priorities and workflow
• Monitor parts availability and proactively address shortages or delays that could impact service operations
• Process parts orders, returns, and transfers accurately within the system
• Support inventory organization, accuracy, and cycle count processes as needed
• Ensure proper documentation of parts usage on work orders to support billing accuracy and reporting
• Contribute to a clean, organized, and safe parts and service environment
• Deliver a high level of internal customer service, fostering strong working relationships with technicians and team members

Qualifications

Skills / Experience

• Experience in agriculture, construction, or heavy equipment industries preferred
• Basic mechanical aptitude or willingness to learn equipment parts and components
• Strong communication skills with a customer-focused mindset and professional phone etiquette
• Organized with attention to detail and ability to multitask in a fast-paced environment
• Basic computer and data entry skills, including ability to research information online
• Dependable, proactive, and a strong team player with high integrity
• Previous parts or service experience in automotive, heavy equipment, or related industries preferred
• Willingness to work flexible hours, including participation in a Saturday rotation
• Valid driver's license with a clean driving record required

Preferred

• Forklift certification
• Familiarity with John Deere equipment, or other agricultural, turf, or construction machinery
• Prior experience in parts sales, service, or inventory management

Compensation is competitive and based on skill level, experience, and knowledge.

Education

• High school diploma or equivalent

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, climb, and reach throughout the workday
• Frequent use of hands for handling parts, operating tools, computer, and phone
• Must be able to lift, carry, push, or pull up to 75 lbs. regularly
• Requires close vision for reading, inventory, and computer work
• Must be able to communicate effectively in person and over the phone
• Sufficient hearing required to communicate in active warehouse and work environments
• Must be able to operate warehouse equipment such as forklifts and pallet jacks (training provided if not certified)
• Work may involve exposure to varying temperatures, dust, and warehouse/yard environments

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What's In It for You

At Stotz Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

• Profit Sharing Bonus Program
• 401(K) with 4% Company Match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off, Sick Time & Company Holidays
• Tuition Reimbursement & Apprenticeship Sponsorship
• Technician Incentive Program
• Employee Assistance Program (EAP)
• Boot Voucher & Technician Tool Account
• Company Vehicle (for qualifying roles)
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement Opportunities

Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver's license and a clean driving record are also required.