Guest Services Specialist

BayCare Medical Group

Join the team that is revolutionizing health care - BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: Winter Haven Hospital

The Guest Services Specialist is responsible for the following:

Delivering world class customer service and functions as the guests' liaison to all services within the designated BayCare Health System's hospital and the surrounding community
Must possess advanced computer skills
Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:

self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
Must successfully complete OLC training modules as assigned within 12 months.
Required Experience is 1 year Related field and 2 years Customer Service.

BayCare offers a competitive total reward package including:

Benefits (Health, Dental, Vision)
Paid time off
Tuition reimbursement
401k match and additional yearly contribution
Yearly performance appraisals and team award bonus
Community discounts and more
AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

Required Experience

1 year Related field and 2 years Customer Service.

Education:

HS Graduate or Equivalent GED required
Associate's Degree preferred
Health science specialization preferred

Location: Winter Haven, FL
Status: PRN
Shift Hours: Varies
Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled

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Vacancy posted 15 hours ago

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