Telecommunications Officer

Telecommunications Officer SALARY: $17.85 – $23.54/hour

OPENING DATE: 03/04/2026

DESCRIPTION: Job posting is for a certified or uncertified telecommunications officer. Under general direction, operates telephone and two-way radio in the receipt and transmission of police, fire, and other emergency units; dispatches equipment as necessary; performs related work as required.

ESSENTIAL DUTIES

Receives calls by telephone and various radio systems for fire, police and ambulance services, determines order of importance; determines by inquiry the need for and location of services; determines the units to be sent in response to calls- dispatches emergency response units via radio, telephone, and national computer network. Operates LINK/NCIC equipment. Runs operator’s license checks, registration checks and wanted persons checks on computer. Calls wrecker services as needed. Monitors alarm systems and dispatches officers to alarms that are activated. Monitors weather conditions and notifies public of dangerous weather conditions through established procedures. Assists the public as requested. Attends certification and recertification training programs. Assists with departmental records as requested. Non-essential: Answers phone and dispatches after hours for city services (gas, water, electric).

MINIMUM QUALIFICATIONS

Graduation from high school or equivalent Working as a Certified Telecommunications Officer – to qualify as certified Knowledge Thorough knowledge of basic radio procedures and FCC regulations. Thorough knowledge of practices, procedures, systems and policies of police, fire, and ambulance services. Thorough knowledge of telecommunications office, including equipment, policies, procedures, rules and regulations, etc. Knowledge of business English, spelling, arithmetic, punctuation, grammar, and filing. Thorough knowledge of communications equipment. Thorough knowledge of the geography of the county, including the location of streets and roads, major buildings, etc. Abilities Ability to do multiple duties simultaneously. Ability to work in a high stress position. Ability to remain calm during emergency situations. Ability to prioritize calls. Ability to analyze complex situations and execute effective courses of action. Ability to communicate effectively, orally and in writing. Ability to type; ability to operate computer terminal.

ADDITIONAL REQUIREMENTS

Availability: Must be able to work irregular hours on assigned shift. Certification Requirements: Must successfully complete required training to maintain certification as a telecommunicator and to remain certified to operate LINK/NCIC system – to qualify as certified. Physical Requirements: Work is performed indoors at a console, desk, or table. Normal use of hands and arms, normal dexterity, ability to sit for long periods. Must be able to speak, hear, understand. Must lift objects weighing less than 25 lbs. Must use console, radio, telephone, and normal office equipment (computer, copier, etc.). Overtime Provision: nonexempt. The City of Murray is an Equal Opportunity Employer #J-18808-Ljbffr City of Murray, Kentucky