Customer Support Advisor

Customer Support Advisor Job ID: 134111 What you’ll be doing: In this role you’ll help customers understand our travel insurance offerings and make confident decisions about their coverage. In the World Service Center, you will take a consultative approach, listening to customer’s travel plans and recommending the insurance product that best fits their needs. If you are interested in a fast‑paced environment, with opportunities for career growth, this is the role for you! Use strong listening skills to effectively cater to our customer’s specific travel needs. Solve problems creatively and think outside the box. Document interactions with precision and professionalism. Collaborate with leadership and teammates to continuously build skills. Maintain knowledge of our insurance products, services and overall benefits. What skills and experience you’ll bring: High School Diploma or equivalent. Strong communication skills and customer service experience. Ability to multi‑task and stay organized. A positive attitude and passion for helping others. Ability to navigate multiple systems while effectively handling calls. Attention to detail and accuracy when documenting information. Ability to work 2nd shift between 12pm-10pm Monday‑Friday with rotating weekend. Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am. A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions. Benefits: Job flexibility: hybrid approach ensuring 3 days in the office and 2 days working from home. Career growth: comprehensive onboarding, continuous professional development and a supportive work environment. Take the time you need: regular annual and personal leave benefits plus volunteer leave and a comprehensive paid parental leave scheme. Health: competitive high‑deductible health plan, EAP programs and access to health and well‑being activities plus a 401(k) program with employer matching. Diversity and inclusion: respect for who you are and embrace diversity; welcome to bring your whole self to work. #J-18808-Ljbffr