Operations Lead

The Lantern

Lantern is seeking a dynamic leader to head Member Services operations, driving the next evolution of our member experience model and scaling a 200+ Care Advocate contact center. You will oversee engagement, conversion, and lifetime value while ensuring compassionate, efficient service across channels. The role requires 8+ years in customer or member experience operations, expertise in analytics, and a passion for healthcare navigation. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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