Assistant Store Manager

Job Description

Job Description

• Minimum 5 years retail management experience required to be considered.
• Goals
  • Responsible for a positive customer service experience.
  • Ensure all associates comply with company policies.
  • Ensure team members are engaged, motivated and productive.
  • Maintain daily operation of the store.
  • Maintain merchandising, general appearance and cleanliness of store.
• Specific duties relating to goals.
  • Monitor interactions between customers and employees to find areas for acceleration and development.
    • Implement action plans to teach and reinforce or correct behavior.
  • Maintain appropriate scheduling basing labor hours on business needs.
  • Cover hours when store is shorthanded.
    • Responsible for ensuring employees are at work when needed or that hours are covered appropriately.
  • Cross all departments to check that tasks are being done; employees have clear jobs for the shift.
  • Handle customer concerns and errors at registers/POS.
  • Communicate regularly with other managers and supervisors to ensure employees are productive.
  • Work with all employees to create an optimal shopping experience.
  • Perform employee evaluations regularly or when needed. Communicate needs and evaluations with personnel manager and GM.
• Other duties
  • Assist customers to build sales.
  • Facilitate education for employees.
• Position requirements
  • Strong leadership ability.
  • Minimum 5 years retail management.
  • Knowledge of and passion for outdoors activities.
  • Strong interpersonal communication skills.
  • Organization and discipline.
  • Ability to keep others on task.
  • Willingness to leverage performance management in instances of policy violations.

• Management structure/hierarchy
  • Store managers report directly to the general manager.