Quality Assurance Manager

Overview What is the opportunity? As a Quality Assurance Manager for RBC’s Clearing & Custody business you will be responsible for leading the implementation, control, and distribution of all quality assurance practices, standards, methodologies and metrics. Additionally, you will perform quality checks of controls and act as the principal point of contact for internal and external audit teams. Responsibilities Support the Billing & Reporting team on process enhancement, procedure modification, and audit coordination Conduct procedure reviews and complex process audits; assist in major audits/reviews of department controls Evaluate and review processes; provide status reporting to Clearing & Custody management Interface with senior management to resolve deficiencies or compliance issues in a timely manner Monitor adherence to quality standards in the development and implementation of new and existing process controls Monitor the effectiveness of the assurance process Act as the primary point of contact for outside auditors to provide control evidence, conduct process review sessions, and respond to audit inquiries Provide oversight and analysis of output for quarterly control checks performed by the Billing & Reporting team to ensure accuracy and mitigate risks to the business and our Correspondent and RIA firms Assess current controls to ensure they fit within existing regulatory frameworks Manage root cause inquiries into process defects, and implement corrective and preventative actions Lead efforts to enhance existing processes, with emphasis on those directly impacted by our System and Organizational Controls Qualifications Bachelor’s degree in accounting, finance, or a related field 3-5 years of financial services/brokerage experience Previous experience managing business controls and working with 3rd party auditors Ability to communicate effectively verbally and in writing Ability to work under pressure and meet deadlines Ability to create, execute and maintain project documentation What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. A comprehensive Total Rewards Program including competitive compensation and flexible benefits (401(k) with company matching, health, dental, vision, life, disability insurance, and paid time off) Leaders who support your development through coaching and opportunities Opportunities to make a difference and lasting impact Work in a dynamic, collaborative, progressive, high-performing team Opportunities to do challenging work Opportunities to build close relationships with clients The expected salary range for this position is $70,000-$130,000, depending on experience, skills, and status. You may have the potential to earn more through RBC’s discretionary variable compensation program. RBC’s compensation philosophy recognizes the importance of a highly qualified global workforce and aims to attract, engage, and retain talent that drives RBC’s high-performance culture and strategic goals. #J-18808-Ljbffr RBC