Volunteer Program Coordinator

Volunteer Program Coordinator

The Volunteer Program Coordinator assists with the effective management and coordination of a large volunteer program involving more than 600 volunteers in delivering high quality tours and outreach activities to the public, school groups, adults, students of all ages, families, and a range of community groups. The Coordinator provides administrative support and facilitation of activities for the ongoing operation of recruiting and sustaining a broad range of organizational volunteers, including scheduling and facilitating training sessions, and a variety of efforts for engaging volunteers at the Museum.

This position is exclusively represented and is covered by a collective bargaining agreement between OMCA and the OMCA Workers United, AFSCME Local 4510 (AFL-CIO).

Responsibilities

Institutional Responsibilities

• Support the Museum's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
• Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• All positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role.

Position Duties and Responsibilities

Volunteer Support

• Maintain schedule of Volunteers within scheduling database and ensure adequate Volunteer coverage of all shifts, while working cross collaboratively with multiple departments.
• Assist with the production of school programs online information, Docent annual roster, volunteer communications and training materials
• Serve as administrative support for volunteers with scheduling, technology questions, volunteer appreciation and general information; create a positive and supportive atmosphere for all volunteers
• Create signage for public tours and other activities
• Partner with staff to identify potential volunteers for special project requests from database

Docent Support

• Maintain schedule of docents within scheduling databases and ensure adequate docent coverage of all tours including working closely with Visitor Services team to fulfill private tour requests
• Provide support for volunteer recruitment, onboarding and training, including working closely with Visitor Services to provide quarterly volunteer information sessions

Project Management and Administration

• Calculate monthly and year end volunteer statistics from databases, participate in survey administration
• Maintain database reports, layouts and implement other database changes as needed
• Schedule rooms for volunteer trainings and events, submit required forms and attend monthly calendar meetings
• Assist museum visitors, potential visitors, school groups, and adult groups by responding to in-person, telephone, and email inquiries
• Respond to inquiries for volunteer opportunities and maintain database of potential volunteers

Qualifications

Experience

• Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
• 1-2 years of related experience
• English language proficiency in both spoken and written form
• Volunteer program administration and dynamics of working with and motivating volunteers
• Customer service practices and procedures
• MS Office (Word, Excel), Asana and shiftboard, and working knowledge of Macintosh programs
• Basic office skills

Work Environment

• Museum environment involves both indoor and outdoor working conditions
• Ability to travel between OMCA locations, and other travel as required by position responsibilities
• Engage with diverse visitor populations for extended periods of time in the galleries or throughout the campus
• Ability to work a flexible schedule, including evenings and weekends

EEO Statement

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

Compensation: $ 65,052