Customer Service Representative

Customer Service Representative

At Energy Fitness, we provide the premiere fitness experience for each and every member. We are looking for a team member who has a positive attitude and enjoys working in an energetic, team oriented environment. As a Customer Service Representative, you are the face of the club and the first staff member to interact with members when they arrive to Energy Fitness. You must possess excellent interpersonal skills that allow you to develop a comfortable relationship with the members, promoting open dialogue and creating a unique fitness experience.

Responsibilities:

• Assist members with scheduling their 1-1 Coaching sessions, and Signature Studio Classes
• Ensure that members check in when arriving to the facility, while monitoring status of memberships and training programs
• Provide guests with basic information of the club and services, assist with membership sales, and giving tours to prospective members
• Act as a liaison between members and management
• Maintain the cleanliness and order of the front desk area as well as the club
• Execute the Opening and/or Closing Procedures for the club

Objectives:

• Increase participation in ancillary service: Personal Training, Group Classes, Challenges/Events, etc.
• Assist members with service recommendations and routine development
• Provide outstanding level of customer service to all members and guests
• Collaborate with Energy Team as needed to maximize opportunities

Required Skills, Knowledge & Abilities:

• Strong verbal and written communication; interpersonal, critical thinking, and multi-tasking skills required
• Possess strong organizational skills, and have a passion for health and fitness.
• Broad knowledge and experience in the Fitness industry strongly preferred

Position Requirements:

• Full and part time positions available
• Morning, evening and weekend hours will be required as necessary

Compensation: $17.00 - $25.00 per hour

Energy Fitness is more than a gym. We're a fitness family for life.

Since 2003, our philosophy has been simple: to be the most supportive fitness family in the world.

Every member receives personalized coaching, guidance, and support, along with access to premium equipment, recovery tools, studio classes, and amenities. Just as importantly, we prioritize an exceptional member experience at every touchpoint—from our Member Specialists and Coaches to our management team. Our commitment to our members, our team, and our community is at the heart of everything we do. That same commitment shapes how we hire.

Finding the right fit matters more to us than simply filling a position.

Our interview process is intentionally thorough because we're looking for people who want more than a job—people who care about their work, support those around them, and want to grow with a loyal, close-knit team.

When you commit to Energy Fitness, we commit to you.