Desktop Engineer

Endpoint Operations Support SpecialistThis position is responsible for supporting and co-designing the processes to deploy and maintain endpoint operations systems and applications. The candidate will assist in defining specifications for hardware evaluation and selection of company hardware and life cycle management. The candidate will work closely with the Service Desk team and provide second level support for the deployment process. The ideal candidate must have experience with Microsoft and Apple operating systems and at least one scripting language.Unit Specific Position ResponsibilitiesRequired Qualifications (Including any licensure, certification, education):Associate degree in Computer Technology or related field or equivalent professional certification and experienceDe-escalation training prior to performing direct patient care or within 90 days of hireAll clinical night staff routinely working between the hours of 2300-0700 that work in Acute Rehab, Med Tele, Med Surg, Birthways, PEDS, NICU, and Oncology AND all clinical staff that work in Nursing Support Team, Behavioral Health, ED, ICCU, and House Managers will be required to take the combative patient response team training within 90 days of hire and must maintain throughout employment. Individuals less than 18 years old are excluded.Positive and professional attitudeSuperior system documentation skillsStrong interpersonal skillsOrganizational Requirements:Maintain stroke education per regulatory requirements.Collaborates with Senior Desktop Engineer and system administrators to create, maintain, and deploy application install packages for delivery through a software distribution infrastructure (Ivanti/Airwatch/SCCM, etc.)Collaborates with Senior Desktop Engineer to facilitate automation of processes to enhance efficienciesCollaborates to create, maintain, and deploy standard desktop images (Windows)Collaborates to manage OS deployment processes (Ivanti/MDT/InTune)Manages clients using GPO, Powershell, Ivanti, Airwatch, or other specific device management tools for end pointsManages Office 365 in a cloud environment leveraging Microsoft approved tools and processesExecutes plans for Mobile Device Management of company owned iOS devicesTests patches and upgrades and resolve issues prior to company-wide implementationProvides second level support to troubleshoot advanced endpoint issuesCollaborates to define specifications for hardware evaluation and selection of company hardwareCollaborates with team to manage printers and print management software for the organizationIdentifies and implements improvement opportunities spanning service delivery, user experience, security, etc.Participates in on-call rotationPreferred Qualifications:4 year degree in MIS, Computer Science, or other related areaExperience deploying and administering Windows OS and application packagesExperience deploying and administering Apple iOS in a Windows environmentExperience with Mobile Device Management (MDM)Experience with PowerShell or other scripting languageExperience with Active Directory and GPO managementPreferred Knowledge, Skills & Experience:Experience in a hospital information systems departmentExperience with thin/zero clientsExperience with VMWareExperience with printer management and deployment serviceEpic device certificationMicrosoft CertificationITIL Certification