Office Assistant

Job Description

Job Description

Benefits:

• Employee discounts
• Paid time off
• Competitive salary

On-Site, Ocala, Florida

We are a family-owned and operated business that prides itself on providing top-tier service to our community. We are seeking a dedicated, highly organized Office Assistant to serve as the backbone of our daily operations. If you are a self-motivated professional who thrives in a fast-paced environment and enjoys wearing many hats, we want to meet you!

Why Join Our Team?

• Stability: Full-time, 40 hours per week in a recession-proof industry. 7:30 am to 5:00 pm; some overtime required.

• Culture: A supportive, family-oriented work environment where your contributions are valued.

• Impact: You'll be the primary point of contact for our clients and the coordinator for our field technicians.

Key Responsibilities

As the primary hub for our office, your daily tasks will include:

• Client Relations: Managing heavy phone and email communication with a professional and helpful demeanor.

• Top Skill Required: A multitasker able to juggle several things at one time with various software and telecommunications.

• Operations: Scheduling appointments and efficiently dispatching our team of technicians.

• Project Support: Writing proposals, pulling permits, and generating operational reports.

• Financials: Managing billing, collections, and basic bookkeeping tasks.

• Problem Solving: Resolving customer concerns quickly to maintain our reputation for excellence.

• Growth: Identifying and implementing new ways to improve office efficiency.

Qualifications

Required:

• Experience: 4+ years of office administration experience.

• Tech Savvy: Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint), Service Titan, and a high level of comfort learning new software.

• Communication: Exceptional verbal and written skills; a strong professional telephone presence is a must.

• Independence: Proven ability to work with minimal supervision and handle multiple tasks simultaneously.

• Reliability: A valid driver's license, a clean record, and a strong track record of punctuality.

Preferred (The "Plus" List):

• Experience in HVAC or home service operations.

• Proficiency in QuickBooks .

• Notary Public certification.

• Service Titan experience.

• Local service area knowledge.

Compensation & Schedule

• Pay: Starting at $15.00/hour (Negotiable based on experience).

• Hours: Full-time (40 hours per week) with occasional overtime during peak seasons.

• Job Type: Full-time.