Service Manager

Service Manager

Are you ready to build your career by joining a leading pest control service provider? If so, our client is hiring a Service Manager. Position Type: Contract to Hire, On-Site, 75% Field.

Requirements:

• Education/Licenses: High School Degree or GED Equivalent, NY Commercial Pesticide Applicator license required.
• Experience: Proven experience in Pest Control Preferred.
• Clean driving record and valid driver's license.

Skills and Abilities:

• Excellent communication skills, both verbal and written, with the ability to clearly convey ideas and instructions to team members, clients, coworkers, and management.
• Strong leadership skills, with the ability to motivate and inspire team members, delegate tasks effectively, and provide constructive feedback and coaching.
• A proactive and positive attitude, with the ability to take initiative, solve problems creatively, execute, and adapt to changing situations.
• Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• A commitment to developing and supporting team members through ongoing training and mentorship, with a focus on fostering a positive work culture and promoting professional growth and development.
• Ability to train and teach others effectively using proper protocols and best practices, with a focus on ensuring understanding and competency among team members.
• A customer-focused mindset, with a dedication to providing exceptional service and meeting or exceeding customer expectations.
• Ability to work overtime and Saturdays when required.
• Participate in night emergency phone answering during the weekday and weekend evenings, this can be done on a rotation or volunteer basis.
• Expected to be available if needed via phone and email for employee and client emergencies.

Environment:

• 30% Inside, Residential/Commercial Properties, 70% outside environment where temperatures during the year can range.
• Driving or walking for long periods of time.

Safety:

• Ability to lift/push/pull/carry up to 50lbs unassisted.
• Ability to climb stairs frequently while carrying equipment and supplies.
• Comfortable and able to stop, kneel, crouch or crawl through enclosed spaces for long periods of time. (I.E- Attics, crawl spaces, basements)
• Safely use a ladder within the manufacturer's weight capacity.

Responsibilities:

• As the Field Supervisor, it is your responsibility to foster positive relationships with team members both in the office and field.
• Oversee the training and development of service technicians in your designated territory, manage client sites within your territory, and ensure exceptional service delivery.
• Expected to own sales, service, and collections.
• Responsible for the success of your territory and are expected to operate the territory as it is your own business.
• Checking in (start of shift) and out (end of shift) all direct reports, and logging their start times, the time they arrive at their first service, and the time they complete their last service.
• Expected to review their timecards for accuracy daily utilizing the above and the GPS system.
• Managing your team to minimize inefficiencies, downtime in workloads and routes within your territory.
• An team member is consistently falling short of goals in route competition, is the field Supervisor's responsibility to implement measures to identify causes and correct.
• Reviewing services tickets with technician's service by service in Pest Pac and noting any special reminders, details, follow-ups and what the technician is expected to execute on.
• Responsible for the development of team members to become certified applicators and maintaining certification/s by way of attending training classes (whether online or in-house)
• Familiarizing yourself with all services, clients, and points of contact within your territory and under your supervision.
• This includes meeting facility managers or point of contact monthly, reviewing logbooks, health department sheets, and keeping an accurate record of fly lights, multi-catch traps, bait stations, and other equipment within the facility to ensure maintenance is occurring and reoccurring billing is taking place.
• Occasionally performing pest control technician duties and services, depending on the season, volume of work, and routes.
• May include stepping in to cover short-staffed periods due to call-outs, vacations, or other reasons.
• When performing technician coverage, you are expected to complete the service and complete a quality control form to be sent to the Director of Operations and Technical Director.
• It is the responsibility of the service supervisor to communicate with routing and human resources about staffing needs and seasonality.
• The service supervisor plays a role in the recruiting process and is expected to recruit potential team members when in the field.
• Perform QC services utilizing the 4-step process which includes: Completing Sanitation and Fly Management Reports, Audits of the work of your direct reports with a "Technician Quality Performance Report" a minimum of 6x annually, Ensure all licenses, certifications, extermination service report sign in sheets, health department sheets, consumer postings are up to date in the QC logbook and/or the premises in assigned territory, Update management progress of priority accounts weekly.

Supportive Functions:

• In addition to performance of the above essential functions, this position may be required to perform some of the following supportive functions.
• Address all complaints received via email related to service and special services. Including follow-up on a set periodic basis with clients and point of contacts to report the results of the action taken and any further measures that have been implemented.
• Ensure all direct reports can perform their services effectively by assuring they have sufficient materials, personal protective equipment, and pest equipment available to them.
• This may involve keeping specialized equipment in your vehicles for easy access, as well as regularly visiting the office or warehouse to replenish any necessary materials or equipment.
• In addition, you must complete a vehicle checklist 4x a year and an administrative checklist.
• Identify and act upon opportunities to sell additional products or services.
• Assist in an effective payroll process by auditing and approving timecards as necessary.
• Conduct staff meetings at a minimum of once a month to convey company messages and provide education to staff.
• Conduct full day ride along with your direct reports a minimum of once every two months.
• Check-in, in person with direct reports at least once per a week (drive up on them, meet them at a service for hands on training).
• Check in with their direct supervisor daily whether email, call, or text message so that supervisor can monitor daily progress and identify potential problems.
• Attend on time, in person, and for the entire duration the supervisor meeting on Thursdays at 5:00PM.
• Ensure proper documentation is submitted in the event of vehicle accidents or personal injury.

Get in Touch: We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shaan at View phone number on click.appcast.io to learn more.