Program Manager

ADP is hiring a Program Manager for the Carrier Relations Team Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? Are you looking for an opportunity to make a difference by using your communication, problem-solving, data analysis, and project management skills to drive results for our clients? Are you an experienced professional with a good understanding of the Benefits Carrier industry? Do you have a passion for identifying innovative methods to enhance and streamline processes to improve the customer journey? Are you looking for an inclusive environment with a culture of collaboration and belonging? In this role, you will be responsible for planning, scheduling, and managing the activities of complex business projects spanning multiple teams and/or organizations. You will partner with the Strategic Carrier Relationship Directors to ensure that our goals and expectations around project timelines and Carrier specific deliverables are met. The Program Manager is also responsible for productive working relationships between Carriers and internal stakeholders and for executing project procedures that support project management standards while ensuring the delivery of the business's goals. The program manager must manage and provide communication across organizations, including overall project milestones, risk, scope and expectations, project integration, budget, and staffing. Additional responsibilities include data analysis and reporting for quarterly meetings, financial planning, development of standard processes and driving the creation and maintenance of strategic presentations including quarterly Steering Committee meetings with Strategic Carrier Relationship leaders across ADP Business Units and functional areas. To thrive in this role, you will have proven experience working with benefit carriers, and/or brokers, and/or product development and Information Technology teams across Health & Welfare, Payroll Deduction Products (HSA, FSA), Medical, and/or Absence Management. What you can expect on a typical day Be a True Partner Do you want to be the ultimate relationship builder? You will be responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets. You will develop strong partnerships and working relationships at all levels of the organization, internally and externally. Collaborate and Connect Are you looking to learn and grow as a part of a team? You will identify cross-functional resources critical to project objectives and build diverse collaborative teams to drive business success. You will lead and influence initiatives and projects to provide strategic insights which enable efficient execution of project deliverables and milestones, including managing the full life cycle of projects. Think Like a Client, Act Like an Owner Not afraid to be the owner of your project? You will provide analysis and status reports of the project, including business case, ROI, and post-project review. You will assess, manage, resolve, and elevate risks and issues. Create and Innovate Do you want to champion best practices and process improvement? You will provide recommendations and suggest best practices with the expectation of always creating an exceptional client implementation experience. You'll use critical thinking and problem solving skills to approach new situations. TO SUCCEED IN THIS ROLE 8+ years of project/program management experience and/or continuous improvement experience 5+ years' experience in a client service and/or implementation environment for Insurance Benefits and/or Insurance Product program/project management. Strong business and financial acumen, communication/presentation skills, and sound business judgment. Highly collaborative with a partner mindset Ability to thrive in a fast paced and ever-changing environment. Proven experience working within complex internal and external cross-functional teams. Ability to build and grow strong relationships with internal partners across technology, product, implementation, service, and legal. Strong presentation skills. Proven Experience preforming data analysis and reporting Preferred Qualifications Industry expertise to each client solution and apply best practices through in-depth client consultation Maintain focus and work effectively with multiple demands taking initiative to seek out answers, solutions, and positive outcomes Process-oriented with a high attention to details Strong proficiency with tools such as Microsoft Excel, PowerPoint, Jira and Smartsheet. Experience at a large Insurance Carrier and/or National Benefit Broker You have PMP, PgMP, PHR, SPHR, CCP, CBP, HCS, or other similar certifications from highly recognized professional learning institutions Exceptional verbal and written communication skills, with the ability to flex style based on audience and situation. Data driven business decisions. Travel : 10-20% domestic travel YOU'LL LOVE WORKING HERE BECAUSE YOU CAN Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward Company-paid time off for volunteering for causes you care about. Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $71,600.00 - $145,200.00 / Year Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behavior that fosters an honest and respectful workplace. #J-18808-Ljbffr