Retail Stock Lead

Funko Overview Welcome to the Funko‑verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. About Funko Funko is a purveyor of pop culture and licensed‑focused collectibles company. Funko currently holds thousands of licenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. Role Overview The Retail Stock Lead is responsible for helping to create a fan‑first environment and overseeing aspects of the store’s day‑to‑day operations, including leading staff and ensuring financial performance to achieve overall organizational goals. What You’ll Do Drive the fan experience through engaging and immersive journeys throughout the store with a fan‑dedicated team Ensure high‑quality customer service standards are met, utilizing Funko’s values for guidance Address customer complaints and concerns with professionalism Train and develop team members Provide feedback while fostering a positive work environment Drive and maximize sales performance to consistently achieve the overall sales budget Oversee daily operations and ensure smooth workflow and integrity across all departments in the store Keep stockroom clean and tidy Follow and enforce stockroom etiquette and safety guidelines Accurately and efficiently process deliveries, transfers, and damages Place inventory in the appropriate areas in the stock room and on the sales floor Entice fans and increase sales by re‑merchandising floor sets in visually appealing ways What You’ll Bring 3+ years of retail leadership experience Track record of creating memorable and engaging customer experiences that connect customers to the brand on a deeper level (experience in immersive retail is a bonus) Experience in collaborating with multiple teams Excellent verbal, written, and presentation skills Strategic and focused on the end results Good understanding of Pop Culture and follows Pop Culture trends Consistently demonstrates enthusiasm and passion for the brand Working knowledge of MS Office (Word, Excel and Outlook) Open and flexible availability Regularly required to sit, stand, and bend; may lift/move up to 30 pounds occasionally Salary Information The hourly range for this position is $19.23–$21.63. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. What Funko Offers Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Equal Opportunity Employer Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Work Environment The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Location This position is On‑Site based in Hollywood, CA. #J-18808-Ljbffr Funko