Quality Assurance Specialist

Quality Assurance Specialist

Auto Warehousing (AWC) has been family-owned and operated for more than 50 years and is North America's leader in finished vehicle logistics. Our mission is to service customer vehicles safely, efficiently, with quality and pride. Our Associates are the reason for our success, and developing their talent remains critical to our future.

AWC is hiring two Quality Assurance Specialists for our Regional Office location in Dearborn MI with a hybrid work setting, including three days a week at our Dearborn office. This is a salaried position with the range of $80,000-$100,000 yearly that is paid weekly plus bonus potential. The successful candidate's actual pay will be based on various factors, such as qualifications, experience, internal equity, and market considerations.

AWC offers a generous benefits package supporting both physical and mental wellbeing. Benefits include health insurance for associates, spouses, and children; basic life and AD&D insurance; disability insurance; EAP; auto discounts; fitness reimbursement; a 401K plan with company contribution; and several voluntary benefits. AWC corporate staff have paid holidays, floating holidays, vacation and sick accruals, bereavement leave, and jury duty leave.

Purpose

The Quality Assurance Specialist leads/assists with the design, implementation, and monitoring of facility related processes and quality activities. Oversees the daily tactical issues and concerns with the quality related processes across multiple entities/facilities. Develops processes and procedures with facility management that support quality improvement and facility throughput efforts. Works with facility managers, supervisors, and QA personnel to identify concerns, jointly develop and implement corrective actions and solutions. Assists with development/implementation of facility and accessory installation training programs. Ensures that manufacturing processes are developed to optimize facility throughput assuring that they support vehicle movement goals and objectives. Assists with the adaptation and implementation of LEAN manufacturing concepts and techniques across multiple entities/facilities.

Essential Duties

• Travel to facilities to lead/support continuous improvement, implementation, and sustainment of the company's internal facility audit program.
• Travel to facilities to lead/support the development, implementation, and monitoring of facility related process flow charts, SOPs/SOIs, and training processes.
• Lead/support the development, standardization, and implementation of quality verification tools/formats such as QC check sheets, and TGW reporting/tracking to include data collection methods to measure and report current state quality status.
• Lead/support facilities with analysis and reporting of company/customer quality status
• Lead/support facilities with training and guidance of standardized problem solving (A3, 8D, 5P, etc.) methods.
• Support startup/process development for yard, rail, accessorization, and manufacturing.
• Support installation training/SIT validation.
• Support/assist with the implementation and monitoring of LEAN concepts and Kaizen activities.
• Lead and support the continuous improvement, and sustainment of the company's Yearly Internal Facility Audit Program by conducting, reporting results, and following up on facility opportunity improvements at each assign facility.
• Support facilities with development of needed flow charts, SOP/SOI procedures, and training documents. Review and understand current documents in place meet necessary requirements. Determine gaps/opportunities and work jointly with facility managers and supervisors to teach and assist with document development, standardization, and implementation.
• Lead/support the development and implementation of quality verification tools and formats (manual and electronic) to be used throughout the facilities. Work jointly with the facilities to develop/implement/sustain robust data collection and reporting methods used to drive continuous improvement.
• Support facilities with the analysis and reporting of internal quality monitoring data and external quality information (i.e., customer site audit, daily inspection findings, transportation and warranty claims). Work with locations requiring support and working jointly with facility management to perform root cause analysis and robust process improvement item implementation.
• Support operations and customer base by effectively managing process related concerns using A3 / 8D / 5P problem solving methodologies. Provide technical direction (process replication new techniques, new technologies or concepts) and leadership to operations for effective problem resolution and countermeasure implementation.
• Support process development to ensure that all new facility start-ups/customer programs are "facility ready" developed (tools, fixtures, process instructions, training, etc.) before the start of production. Attend startup meetings to support, report status and direction of upcoming program development.
• Support facilities with installation training and SIT validation by working jointly with facility management on process validation and training.
• Perform other quality related tasks as assigned.

Minimum Tools Needed

Computer with internet access and work area, including access to printer.

Working Conditions

• Majority of work is indoors
• Will be exposed to all types of weather conditions when visiting other facilities
• Significant travel (up to 50%) within the U.S. and Canada is required

Minimum Education and Experience Requirements

• Bachelor's degree in quality or manufacturing technology (or equivalent work experience)
• 5+ years of related experience with a strong automotive background
• Quality assurance tools and techniques
• Knowledge of LEAN manufacturing practices
• Knowledge of A3 / 8D / 5P or other types of problem-solving methodologies
• Strong written and oral communication skills
• Good organizational skills and ability to multi-task
• Ability to travel to various facilities frequently
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook

Preferred Education and Experience

• Experience in quality and statistical analysis, including use of tools and techniques for process improvement
• Quality Assurance Training/Certification
• Certified Six Sigma Green Belt

Disclaimer

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.

Equal Employment Opportunity

AWC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, disability, or any other protected class with respect to employment opportunities.