Integrated Care Coordinator Medical Assistant

Job Description

Job Description

Integrated Care Coordinator Medical Assistant

Department/Care Stream: Integrated Behavioral Health

LIA Reporting Structure:

Timecard Approver: Center Manager

Primary: Director of Operations

Secondary: Vice President of Healthcare Delivery

Status: Full-Time

FLSA: Non-Exempt

Location: J Street Center

Pay Range: $27.40 - $35.62/hr
EEO-1: Professional

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Medical Assistant (MA) Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to Primary Care patients in the Health Center setting for behavioral interventions for a variety of patient issues, including depression, anxiety, pain management, and other chronic medical conditions for which the patient would benefit from behavior changes, coaching, or additional support. The MA IBH Care Coordinator may also intervene for crisis response or to support the patient and care teams in establishing behavioral norms for the continued care relationship.

The MA IBH Care Coordinator provides psychoeducation and case management follow-up and referral to improve patient health outcomes. The MA IBH Care Coordinator directly supports the Behavioral Health providers, including Behavioral Health clinicians (Psychologists, LCSW, LMFT) as well as the Psychiatric Nurse Practitioners, performing vitals and conducting case management around medication monitoring, behavioral activation, maintenance, and linking patients with resources in the community.

The MA IBH Care Coordinator contributes equally to the patient care teams through huddles, case consultation, patient advocacy, mental health education, and collaborative team meetings with medical staff. The MA IBH Care Coordinator is expected to be professional, punctual, maintain regular attendance, and be cooperative, organized, and enthusiastic at all times.

Required Qualifications

• High School Diploma or equivalent.
• Medical Assistant training/certification preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Current CPR or CPR/AED certification required.
• Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency.
• Bilingual in Spanish preferred; or other languages desirable.
• Demonstrated commitment to providing services for the underserved and sensitive, working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills.
• Ability to establish and maintain positive, professional relationships.
• Exceptional interpersonal skills.
• Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Ability to maintain detailed records.
• Compliance with all state and federal laws and regulations pertaining to the position, including Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email and database software.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be willing to successfully complete the credentialing process.

Essential Responsibilities

• Conducts warm hand-offs between the patient and referring primary care provider during health center hours to link patients with Behavioral Health Services.
• Assists patients in navigating the mental health system and appropriate linkage to various county agencies and other community resources based on patient needs and availability.
• Monitors and implements Patient-Centered Health Home (PCHH) goals.
• Monitors and implements Certified Community Behavioral Health Center (CCBHC) goals.
• Performs medical assistant duties, prepare rooms, and room patients, record medical histories, vital signs, perform immunizations, and medication assistance.
• Documents all patient interactions in the Electronic Health Record according to WellSpace Health policies and timelines.
• Assists with related data collection, related projects, initiatives, utilization, and review activities.
• Travels when necessary to support operational needs, meetings, and any function requiring presence.
• Maintains immunization files for the county registry.
• Maintains and adheres to confidentiality and privileged communications (patient, employee, and organization).
• Performs duties as assigned within the medical assistant's scope of practice.
• Performs other duties as assigned.

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Company Description

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you! \r\n\r\nWe are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. \r\n\r\nAs the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care. \r\n\r\nTo ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.