Patient Recruiter

Job Description

Job Description

Description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in Boston and Northern MA, Portsmouth, NH, Charleston, SC, Charlotteville, VA, and Detroit, MI. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow, the Patient Recruiter is responsible for planning, organizing, and implementing recruitment programs to successfully meet targeted enrollment goals for study protocols and enroll appropriate subjects in protocols.

Key Responsibilities

Essential Job Duties:

• Ability to phone screen patients or caregivers in caring and empathetic manner.
• Document patient information correctly in the computer database
• Schedule/reschedule patient screen and prescreen appointments.
• Manage incoming calls from patients interested in taking part in research studies.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff.
• Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for different studies.
• Record contact status of patients and document information in the database.
• Review, call and update sponsor patient portals as needed.
• Perform all other duties that may be requested or assigned.

Skills, Knowledge and Expertise

Minimum Qualifications : A high school diploma, or equivalent, and a minimum of 6 months experience in a medical environment, customer service, call center or a similar field is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with calendar management /scheduling and Clinical trial management system experience is preferred but not required.

Required Skills: 

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm). 
• Must possess strong organizational skills, attention to detail, and have basic math proficiency.
• Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems and help find solutions. 
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following hire. 
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, and supplemental insurance are offered.
• A 401k plan with an employer safe harbor match is also offered, with enrollment eligibility being the first of the month following 30 days of employment.