Staff Scheduling Manager - Residential Services (Statewide, MT)

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as a staff scheduling manager.


The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

Scheduling & Coverage

• Develop and maintain master schedules for all assigned residential and crisis care sites, ensuring 24/7 coverage.
• Proactively identify and fill open shifts resulting from callouts, vacations, FMLA, and turnover
• Serve as the primary point of contact for on-call and after-hours shift coverage needs.
• Coordinate with program managers and on-call supervisors to ensure crisis care sites are appropriately staffed during high-demand or emergency periods.
• Maintain and update on-call rotation schedules for crisis response teams.

Budget & Overtime Management

• Monitor weekly and pay-period labor hours to identify overtime risk before it occurs.
• Develop scheduling strategies that minimize unnecessary overtime while maintaining safe staffing ratios.
• Prepare regular reports on overtime trends, unfilled shifts, and scheduling costs for leadership review.
• Partner with HR and Finance to align scheduling practices with approved labor budgets.
• Flag patterns of excessive absence or coverage strain to program leadership.

Systems & Communication

• Maintain accurate, real-time scheduling data in the organization's scheduling platform.
• Communicate schedule changes clearly and promptly to staff, supervisors, and program managers.
• Develop and document scheduling policies and procedures.
• Support onboarding of new staff by coordinating initial schedule assignments.

Excited to join our organization? AWARE staff scheduling managers earn $62,000.00 to $70,000.00 per year.


Requirements

Knowledge/Skills/Abilities:

Knowledge/Skills/Abilities:

• 2-4 years of experience in staff scheduling, workforce coordination, or operations, preferably in healthcare, human services, or a 24/7 care environment
• Demonstrated ability to manage complex, multi-site scheduling with rotating shifts.
• Experience managing or monitoring labor budgets and overtime.
• Strong organizational skills and ability to manage competing urgent priorities.
• Proficiency with scheduling software and Microsoft Office / Google Workspace
• Excellent communication skills and calm, solutions-focused approach under pressure

Preferred

• Experience in residential, group home, crisis, or behavioral health care settings
• Familiarity with Montana labor law and wage/hour compliance
• Experience working in a nonprofit environment.

Education/Experience

• Experience in residential, group home, crisis, or behavioral health care settings
• Possesses sensitivity to the cultural differences that are present among the organization's service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• Bachelor's degree in business, social work, human services, or related field, or eight years of related employment experience.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

Benefits:


AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.

AWARE's benefits include:

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.