Sprinkler Service Technician

Job Description

Job Description

SPRINKLER SERVICE TECHNICIAN

JOB DESCRIPTION

Job Responsibilities include but are not limited to:  

• Diagnoses fire sprinkler system performance through observation, testing and setup
• Disassembles and reassembles sprinkler systems to perform trouble shooting and preventative maintenance
• Operates hand tools, power tools, gauges and measuring equipment to perform service to the system
• Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements
• Completes documentation of invoicing data based on hours worked and materials or equipment used to perform the service
• Explains the service charges and work performed to the satisfaction of the customer.
• Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review
• Other duties as assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First 

1. Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc. 
2. Ensure timely and accurate Incident and Accident Reporting
3. Hold yourself accountable for all Safety Initiatives
4. Hold yourself accountable for Safe Driving of Company Vehicles 
5. Ensure awareness and support of Stop Work Authority

• Complete all Training Requirements – Safety, Certifications, etc.
• Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
• Ensure all required documents are complete, accurate and professional, with required signatures
• Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management
• Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
• Keep jobsites clean and organized 
• Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
• Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
• Timeliness – at the job on time; attendance; communication with supervisor; paperwork 
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Maintain a Professional appearance 
• Communicate effectively and professionally within the department and with internal and external customers 
• Teamwork – maintain positive interactions within your team, local office, etc.
• Actively Participate in required team meetings
• Ability to work overtime, out of town or on-call as needed

Knowledge:

• A high school diploma or equivalent (G.E.D.)
• Ability to maintain on-going required continued education, professional licenses and/or certifications as required by the position
• Diagnostic ability as demonstrated through prior experience and/or training

Work Experience: 

• Minimum of five (5) years relevant work experience to include service experience on wet, dry, pre-action and deluge sprinkler systems

Skills and Competencies:

• Ability to maintain proper documentation on provided electronic device for work performed
• Ability to meets requirements of company vehicle driving policy which includes a valid Driver’s License and a motor vehicle record in good standing
• Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements
• Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment
• Ability to effectively communicate with peers, supervisors and the customer
• Good math, verbal, written skills as well as good interpersonal skills
• Basic to moderate computer skills are desired
• Ability to read blueprints and schematic drawings
• Ability to follow specific directions (written/verbal), perform a changing variety of duties, repeat tasks of short duration according to a set procedure and work within precise limits and standards of numerical accuracy

Ability to meet customer requirements and maintain an acceptable customer satisfaction rating